About The Company

PwC Acceleration Center India is a leading global professional services firm committed to delivering innovative solutions that drive business transformation and operational excellence. As part of the PwC network, our center specializes in leveraging cutting-edge technologies such as artificial intelligence, automation, and data analytics to help clients optimize their IT and business processes. Our team is dedicated to fostering a collaborative environment that encourages continuous learning, growth, and the development of industry-leading expertise.

We serve a diverse portfolio of clients across various sectors, providing tailored strategies and managed services that enable them to stay ahead in a rapidly evolving digital landscape.

About The Role The Senior Manager —

- AIOps Delivery Lead is a pivotal role within PwC Acceleration Center India, responsible for end-to-end ownership of our AIOps managed services engagements. This position requires a strategic thinker and seasoned leader who can oversee all facets of the engagement, including the deployment of engineering teams, operational management, and client relationships. The role involves leading cross-disciplinary teams across Build &
- Deploy, Operations, and Observability &
- SRE disciplines to deliver continuous value and efficiency improvements to clients. The successful candidate will set the strategic direction, manage financial outcomes, and build scalable models that can be replicated across multiple accounts. This role reports directly to the AIOps Practice Leadership or Engagement Partner (Managing Director) and plays a critical part in shaping the future of our AIOps offerings.

Qualifications The ideal candidate will possess over 15 years of experience in software engineering, AI, or related fields,



with substantial leadership in managing multi-team or multi-workstream projects. Deep technical expertise in agents, automation, observability, and related disciplines is essential, along with proven delivery leadership capabilities. Candidates should have extensive experience in client relationship management, demonstrating the ability to articulate value propositions and oversee commercial outcomes.

Strong people leadership skills are required, including building, coaching, and retaining high-performing engineering teams. Excellent communication skills are necessary to engage effectively with executive stakeholders, ranging from CIOs to technical architects. A solid understanding of P&L; management, estimation, scoping, and value articulation will be advantageous.

Certifications or prior experience in managed services or professional services leadership is preferred.

Responsibilities

- Own the engagement roadmap, ensuring delivery quality, financial performance, and achievement of contractual takeout targets.
- Define and execute the technical and operational strategy across all three disciplines—Build &
- Deploy, Operations, and Observability &
- SRE—making informed trade-offs to safeguard economics.
- Develop and oversee the operating model that enables a small core team of experts to effectively leverage a large-scale delivery organization.
- Establish and nurture executive client relationships,



acting as a trusted advisor on AIOps transformation initiatives and demonstrating the value delivered.
- Lead the innovation engine within the operate level by managing the intake, prioritization, development, and measurement of continuous improvement initiatives.
- Chair governance meetings with clients to prioritize backlog, review progress, and approve agent autonomy gates, ensuring alignment with strategic objectives.
- Lead and develop managers across Build, Operations, and Observability teams, fostering leadership growth and building a reusable pod model for scalability.
- Identify opportunities for expansion, shape proposals, and contribute to the broader go-to-market strategy for AI Managed Services.
- Ensure risk management, quality assurance, and compliance within PwC’s framework, including data security and regulated workplace controls.

Benefits PwC Acceleration Center India offers competitive compensation packages, comprehensive health insurance, and opportunities for professional development. Employees benefit from a collaborative work environment that promotes innovation and continuous learning. We provide flexible work arrangements, leadership development programs, and a culture that values diversity and inclusion. Our focus is on enabling employees to grow their careers while contributing to impactful projects that shape the future of intelligent operations.

Equal Opportunity

PwC Acceleration Center India is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants regardless of race, gender, age, religion, sexual orientation, disability, or any other protected characteristic. We believe diversity fosters innovation and drives better business outcomes, and we actively promote a culture of respect, fairness, and opportunity for everyone.

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