Job Title: AGM/AVP - F&A; Customer Leader Job Location : Mumbai Work Model : Work from office Candidate Expectations & Responsibilities Candidate must have minimum 17-20 years of experience in FAO operations , PTP, OTC, RTR along with FP&A.;

Led Large delivery teams of 200-300+ FTEs, for key global accounts in finance operations across all towers.

Preferable Qualification: Accounting & Finance – CA, B.Com/ M.Com, ICWA, MBA

Preferrable Client Industry: Retail

Driving operations, understanding customer transformation and digitization needs, executing high impact transformation projects as a part of delivery etc.

Key Roles & Responsibilities Overseeing the daily business and administrative operations and improving operating procedures for optimal efficiency

Assessing and enhancing the efficiency of internal and external operational processes

Leading and motivating staff to achieve organizational objectives

Overseeing the recruitment process to attract the best candidates and reduce employee turnover

Mentoring and inspiring employees to key into the vision of management

Establishing policies that improve and promote account vision and culture

Evaluating company performance and recommend strategies to improve results

Collaborating with management and other stakeholders to raise capital and carry out other business-expanding strategies

Provide strategic direction for delivery excellence, operating model maturity, SLA/KPI achievement, productivity improvement, and standardization across accounts, geographies, and service lines.





Manage large teams through effective people leadership, performance management, succession planning, recruitment, capability building, engagement, and appraisal governance.

Drive process re-engineering, transitions, migrations, automation, continuous improvement, and transformation initiatives to enhance efficiency, control, scalability, and customer experience.

Partner with clients, senior leadership, internal stakeholders, delivery teams, technology teams, and support functions for governance reviews, escalations, audits, contract changes, and business growth opportunities.

Champion digital enablement by leveraging ERP platforms, workflow tools, analytics, dashboards, automation solutions, and business intelligence capabilities such as SAP, Oracle, HFM, BPC, Blackline, Azure, Power BI, and Alteryx.

Deep understanding of finance shared services, BPO delivery models, global service delivery, service management, and cross-functional operating environments.

Strong exposure to ERP platforms and enabling technologies, including SAP ECC/S4HANA, Oracle, HFM, BPC, Blackline, Azure, Power BI, Alteryx, workflow tools, and reporting automation solutions.

Excellent leadership and communication skills,



including executive stakeholder management, client engagement, presentation, negotiation, conflict resolution, articulation, and multitasking.

Proven ability to manage client-facing operations, governance forums, KPI reviews, audit readiness, service reviews, business continuity, contractual commitments, and commercial discussions.

Strong experience in program management, transitions, transformation roadmaps, change management, process stabilization, and large-scale operational improvement initiatives.

Proven experience in a senior executive role

In-depth understanding of the industry and the workings of different departments of a company, including finance, recruitment and human resources

Excellent leadership and organizational skills

Knowledge of accounting, financial analysis and data analysis

Outstanding written and oral communication skills

Strategic planning and business development

Must be flexible with shifts as per requirement of client

Leadership & Behavioural Skills Executive presence and strong communication skills

Ability to influence senior stakeholders and manage ambiguity

Solid decision-making and problem-solving capability

High emotional intelligence and conflict management skills

Delivery & Commercial Skills Program and portfolio management

Financial acumen and P&L; management

Contract interpretation and commercial awareness

Data-driven performance management

Candidate Industry (BPO / KPO / GBS / GCC / GSS / Captive Shared Services)

📌 AGM/AVP - F&A Customer Leader - Mumbai - GO/JC/4512/2026
🏢 Golden Opportunities
📍 Mumbai