Role Overview

We are looking for an AEPS Operations & Biometric Specialist with strong hands-on experience in AEPS cash withdrawal, biometric authentication, and face ID-based identity validation. The ideal candidate should have previously worked with a payment bank or fintech organization and should be capable of handling end-to-end AEPS transaction operations, including troubleshooting, vendor coordination, and compliance alignment. Location: New Delhi / NCR

Experience: 45 years (Relevant AEPS Experience Mandatory)

Key Responsibilities

- Manage end-to-end AEPS cash withdrawal transactions
- Monitor transaction success/failure trends and resolve AEPS-related issues
- Handle biometric authentication failures, UIDAI-related errors, and retries
- Biometric & Face ID Management
- Deep understanding of fingerprint biometric devices (RD services, device errors, certification issues)
- Handle face authentication / face ID flows associated with AEPS
- Coordinate with biometric device vendors and RD service providers
- Troubleshoot issues related to UIDAI authentication, device mismatch, and latency
- Vendor & Bank Coordination
- Liaise with payment banks, sponsor banks, and AEPS service providers
- Coordinate with NPCI/UIDAI ecosystem partners for issue resolution
- Support onboarding and certification of biometric devices and updates
- Compliance & Controls
- Ensure AEPS operations are aligned with NPCI and UIDAI guidelines
- Support audit, compliance checks, and operational SOPs




- Maintain documentation for AEPS processes, error codes, and resolutions
- Internal Support
- Act as an SME (Subject Matter Expert) for AEPS-related escalations
- Support customer care and ops teams with root-cause analysis

Required Skills & Experience

- 45 years of hands-on AEPS experience in a payment bank or fintech
- AEPS cash withdrawal flow
- Biometric authentication (fingerprint)
- Face authentication / Face ID in AEPS
- RD services & biometric device ecosystems
- Experience handling UIDAI / NPCI-related issues
- Familiarity with AEPS error codes, timeouts, and reconciliation issues
- Good coordination skills with banks, vendors, and internal teams

Preferred Background

- Prior experience with Airtel Payments Bank / Fino Payments Bank / Paytm Payments Bank / similar fintechs
- Exposure to high-volume AEPS transaction environments

What We're Looking For

- Strong problem-solving mindset
- Hands-on operational expertise (not just coordination)
- Ability to work under transaction pressure and resolve critical issues
- Ownership-driven and process-oriented

AEPS Transaction Operations

- Support reconciliation and settlement coordination for AEPS transactions
- Chance to grow into AEPS Product / Ops Lead role over time

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 AEPS Operations & Biometric Specialist (New Delhi)
🏢 Akmv
📍 New Delhi