City Head
Experience: 5–8 Years
Location: Bangalore
Industry:Education/EdTech/Home Tutoring

Key Responsibilities
1.City Business Development
Take ownership of the overall business and growth targets for Bangalore
Develop and execute strategies to increase revenue and customer acquisition
Identify new business opportunities and expand the company's presence across Bangalore
Monitor market trends and competitor activities
2.Sales & Revenue
Drive monthly and quarterly sales targets
Develop effective lead-generation and conversion strategies
Monitor sales performance and take corrective actions when required
Build strong relationships with customers, partners, schools, and other stakeholders
3.Team Management
Recruit, train, mentor, and manage the city-level team
Set clear targets and KPIs for team members
Conduct regular performance reviews and ensure accountability
Build a motivated and performance-driven team
4.Tutor / Teacher Operations
Oversee recruitment and onboarding of tutors/teachers
Ensure availability of qualified tutors as per customer requirements
Monitor tutor performance, attendance, and customer feedback.
Resolve operational challenges and ensure smooth service delivery
5.Customer Experience
Maintain high levels of customer satisfaction and retention




Handle customer escalations and ensure timely resolution
Analyse customer feedback and implement service improvements
6.MIS & Operations
Monitor daily city operations and ensure adherence to company processes
Analyse sales, conversion, revenue, and operational KPIs
Prepare and share regular performance reports with management
Ensure effective cost management and operational efficiency
Key Skills & Competencies
Strong sales and business development skills
Excellent team leadership and people-management abilities
Strong communication and negotiation skills
Target-oriented and result-driven approach
Analytical and problem-solving abilities
Strong understanding of the Bangalore market
Ability to manage multiple functions and stakeholders
Experience in Education / EdTech / Home Tutoring will be an advantage
Good knowledge of MS Excel / Google Sheets and MIS reporting

Candidate Profile
An experienced people leader with strong team-management skills
Comfortable working in a target-driven setting
Capable of independently managing city-level business operations
Highly organised and execution-oriented
Customer-centric with strong relationship-management skills
Willing to travel within Bangalore as required

📌 City head (Bengaluru)
🏢 EMRIOM SOLUTIONS
📍 Bengaluru