Key Responsibilities
Manage large Telesales / B2C Sales teams and drive business targets.
Monitor Productivity, Conversion, Attrition, and Shrinkage .
Lead and mentor Team Leaders and Managers .
Identify performance gaps and implement improvement plans.
Track MIS and key business metrics .
Collaborate with Training, Quality, HR, and Operations teams.
Ensure adherence to sales processes and quality standards.
Mandatory Requirements
10+ years of relevant experience in Telesales / B2C Sales.
Strong experience in Hardcore Sales and B2C Sales .
Proven experience in large team handling .
Hands-on experience managing Attrition & Shrinkage .
Solid leadership and people-management skills.
Graduation is mandatory.
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Contact: Raksha Shukla – (phone hidden)
📌 Senior Manager - Telesales (Gurugram)
🏢 Policybazaar.com
📍 Gurugram