Job Description: SubOps BAU Engineer / Analyst

Role Overview
The SubOps BAU Engineer is responsible for the day-to-day operational support, maintenance, and continuous improvement of the Subscription Platform (SOPS). This includes monitoring, incident resolution, batch job management, minor enhancements, and coordination across integrated systems to ensure uninterrupted subscription lifecycle operations for digital and print products.

Key Responsibilities
1. Production Support & Monitoring
Perform daily health checks across SOPS platform components
Monitor batch alerts (e.g., Google Cloud payload errors, failed payment notifications) and triage/resolve per established runbooks
Track and resolve P3/P4 incidents within defined SLAs
Monitor subscription reconciliation dashboards and escalate discrepancies
2. Batch Processing & Job Management
Oversee and troubleshoot ~40+ batch jobs including payment processing, DTI imports, earned revenue reports, demographic conversions, context space flushes, and file transfers
Manage batch scheduling, re-runs, and failure recovery across AWS Lambda, ECS clusters, and legacy JBOSS-based batch services
Coordinate nightly print fulfilment data flows between different systems
3. Incident Management & Troubleshooting
Investigate and resolve issues across the integration chain
Diagnose API failures
Coordinate with middleware teams (Boomi, WebMethods, Axway) for integration-related issues
Manage operational tasks including unresolved payment processing and offer/campaign configuration
4.



Minor Enhancements & Configuration Changes
Implement minor code changes, configuration updates, and field-level modifications
Support product/offer setup for pricing, promotions, campaign configuration
Execute user access changes, permission set updates, and profile modifications
Perform data loads (single objects, ≤5,000 records) as requested by business teams
5. Release & Deployment Support
Support BAU releases
Coordinate with CloudOps for Rundeck-based deployments to AWS environments
Participate in warranty support (2 weeks post-implementation) for new releases
Maintain and update release notes and deployment documentation
6. Coordination & Communication
Raise and track ServiceNow (SNOW) change requests for production changes
Provide operational handover documentation for new features transitioning from project to BAU
Participate in BAU prioritisation forums and sprint planning for recurring BAU stories
Qualifications & Experience
7+ years of experience in application support / BAU operations for enterprise subscription or eCommerce platforms . Experience in any other subscription management systems
Robust experience with Java-based enterprise applications and AWS cloud services
Hands-on experience with SQL (MS SQL Server and/or Oracle) for data investigation and reporting
Familiarity with REST API troubleshooting and middleware integration patterns
Experience with ITIL-based incident, problem, and change management processes

📌 Subops BAU Engineer (Bengaluru)
🏢 Tata Consultancy Services
📍 Bengaluru