20 Sep
|
N.r. Manpower Solution
|
Noida
20 Sep
N.r. Manpower Solution
Noida
Roles and Responsibilities
- Handle international customer calls, emails, and chats to provide exceptional customer service.
- Resolve customer queries and concerns in a timely and skilled manner.
- Maintain accurate records of customer interactions using CRM software.
- Collaborate with internal teams to resolve complex issues and improve processes.
- Meet performance targets for quality, productivity, and sales metrics.
Desired Candidate Profile
- 0-5 years of experience in an International BPO or similar industry (customer care/call center).
- Fluent English language skills (spoken & written) with excellent communication abilities.
- Strong interpersonal skills for effective customer interaction and handling.
- Ability to work on rotational shifts including night shifts as per business requirements.
- Graduate degree from a recognized university (any stream except Law).
📌 International Customer Care Executive (Noida)
🏢 N.r. Manpower Solution
📍 Noida