Locations: Chennai | Bangalore | Hyderabad
Experience: 13+ years
Maximum CTC: 22 LPA
Employment Type: Full-time
We are looking for an experienced Senior Service Delivery Manager – HCC (Hierarchical Condition Categories) to manage end-to-end HCC/Risk Adjustment coding operations and service delivery.
The ideal candidate should have strong experience in HCC/Risk Adjustment coding, operations leadership, client management, quality, productivity, SLA management and team handling.
Key Responsibilities
- Manage end-to-end HCC/Risk Adjustment coding operations and service delivery.
- Lead large teams of HCC coders, auditors, QA teams and team managers.
- Own key operational metrics including quality, productivity, TAT, SLA and utilization.
- Manage client relationships and operational governance.
- Conduct regular client review meetings and performance discussions.
- Analyze operational performance and drive continuous improvement.
- Manage escalations and ensure timely resolution.
- Work closely with Quality, Training, WFM and Operations teams.
- Drive process improvement and operational efficiency.
- Support new process transitions, ramp-ups and stabilization.
- Prepare and present MIS,
KPI dashboards and business review reports.
- Develop and mentor managers and team leaders.
Required Skills
- Strong experience in HCC / Risk Adjustment coding operations.
- Good understanding of ICD-10-CM, CMS-HCC / HHS-HCC and risk adjustment concepts.
- Strong experience in healthcare/medical coding operations.
- Proven experience managing large teams.
- Solid client and stakeholder management skills.
- Experience handling quality, productivity, SLA and KPI.
- Excellent communication and presentation skills.
- Strong analytical and problem-solving abilities.
Candidate Profile
- Minimum 13 years of overall experience in healthcare/medical coding operations.
- Strong leadership experience in HCC/Risk Adjustment.
- Experience managing large teams and multiple operational layers.
- Candidates from healthcare BPO / medical coding organizations preferred.
- Immediate/short-notice joiners preferred.
Compensation & Location
Maximum CTC: 22 LPA
Locations: Chennai | Bangalore | Hyderabad
Interested Candidates
Interested candidates can share their updated CV and details.