Role & responsibilities

- Excellent communication skillsboth verbal and written.
- Robust problem-solving and conflict-resolution skills.
- Ability to multitask, prioritize, and manage time effectively.
- Respond promptly to customer inquiries via phone, email, or chat.
- Provide accurate, valid, and complete information using the right tools and systems.
- Follow up to ensure resolution and maintain communication with customers.
- Escalate complex issues to appropriate departments or supervisor, as necessary.
- Meet personal/team performance targets and service quality standards.
- Must be willing to work in rotational shifts
- Rotational week offs days off may vary and are not fixed to weekends.

Preferred candidate profile

- Must have excellent communication as well as writing skill
- Must have Voice experience
- Must be based at anywhere in South India.
- Must be working currently (Maximum 3months career gap in considerable)
- Must have global market exposure

Interested candidate please share resume at [email protected]

📌 Customer Support Executive (Chennai)
🏢 CIEL HR
📍 Chennai