Role & responsibilities

- Handle inbound and outbound calls from international customers in a professional and courteous manner.
- Understand customer queries, provide accurate information, and resolve issues effectively.
- Maintain a high level of customer service and ensure customer satisfaction.
- Communicate clearly and confidently with international customers in English.
- Follow standard operating procedures, call handling guidelines, and quality standards.
- Document customer interactions, complaints, and resolutions accurately in the CRM/system.
- Meet defined targets for call quality, productivity, customer satisfaction, and turnaround time.
- Escalate complex issues to the appropriate team or supervisor when required.
- Maintain professional call etiquette, active listening, and effective problem-solving skills.
- Adhere to company policies, data-security guidelines, and compliance requirements.




- Be flexible to work in rotational shifts, including night shifts, based on business requirements.

Candidate Profile

- Excellent verbal communication skills in English.
- Good interpersonal and customer-handling skills.
- Willingness to work in rotational shifts.
- Previous experience in an international voice/customer service process will be an added advantage.
- Freshers with strong communication skills may also apply.

What We Offer

- Job Location: Kochi
- 5 Days Working
- Rotational Shifts
- Free Cab Services
- Good & Supportive Work Environment
- Opportunities for career growth and development

Interested Candidates

If you are interested in this prospect, please share your updated resume with (phone hidden).

📌 US Voice Process Associate (Kochi)
🏢 Sutherland
📍 Kochi