Telecaller

Learn about the key requirements, duties, responsibilities, and skills that should be in a telecaller .

Telecallers initiate telephonic contact with existing and prospective clients in order to generate sales. Given their reliance on spoken language, telecallers ought to display excellent verbal communication.

Key Roles & ResponsibilitiesCustomer Engagement & Sales

- Initiate outbound calls to potential customers from assigned databases to pitch products or services.
- Handle inbound customer calls, address queries professionally, and route complex cases to the appropriate departments.
- Follow predefined sales scripts while adapting conversations naturally to meet customer needs.
- Nurture prospects through strategic follow-up calls to move them successfully through the sales funnel.
- Schedule appointments or product demonstrations for the direct sales team.

Data & Performance Management

- Maintain precise call logs and update the company CRM tool with accurate customer records.
- Achieve daily and weekly targets regarding call volumes, dial time, and lead conversions.
- Track payment schedules or overdue reminders if support is needed for collection operations.




- Gather qualitative feedback from customer interactions to share with product and marketing divisions.

Key Skills & Competencies Communication & Soft Skills

- Verbal clarity: Clear pronunciation and an engaging phone presence.
- Active listening: Ability to identify underlying customer pain points.
- Persuasion: Strong negotiation skills to turn cold calls into concrete opportunities.
- Resilience: Emotional patience to manage high-pressure environments and customer rejections gracefully.

Qualifications & Requirements

- Education: High school diploma, higher secondary certificate, or equivalent; a Bachelor’s degree is preferred.
- Experience: Prior experience as a telecaller, customer support representative, or telemarketing agent is highly desirable. Freshers with strong communication skills are also encouraged to apply.
- Languages: Fluency in English and the regional/local language of the target market.

Pay: ₹17,500.00 - ₹21,500.00 per month

Benefits

- Versatile schedule
- Internet reimbursement
- Leave encashment
- Paid time off
- Work from home

Work Location: In person

📌 Tele Calling Executive (Cuttack)
🏢 PIMPOM PRIVATE
📍 Cuttack