Job Description

Looking for a Guest Experience Manager for our upcoming hotel Taj Hampi Resort & Spa, Karnataka. A Hotel Guest Experience Manager is responsible for managing the entire guest experience from arrival to departure , ensuring that all interactions meet the hotel’s standards and brand values Key duties include: Monitoring guest feedback, analyzing satisfaction data, and creating action plans to address concerns Resolving guest complaints promptly and professionally, often coordinating with multiple departments to ensure effective solutions Conducting staff training on service excellence, personalized guest interactions, and operational standards Maintaining knowledge of local attractions, services, and amenities to provide valuable recommendations to guests Collaborating with marketing teams to create guest-focused promotions and communications Ensuring hotel premises are clean, orderly, and compliant with safety and quality standards

📌 Guest Experience Manager (Vizianagaram)
🏢 The Indian Hotels Company Limited (IHCL)
📍 Vizianagaram