Role & responsibilities

Purpose of the Job

- Build a one-to-one relationship with the SAM (Service Assurance Manager) customers based on an understanding of customers and business setting.
- The role involves going beyond brand building for AES products/ services and adding value to AES business by creating a personal, holistic and integrated service experience for the customer.

Key Deliverables

- Implementation of the CSM (Client Service Management) Organization & SAM Strategy for the Airtel Enterprise Services with the Customers.
- Implementation of Network Performance Measures & Undertake Periodic Reviews of Customer network Performance.
- Identify and Deploy Measures to Improve Service Levels.
- Develop & Nurture Relationships with relevant people at Client Organization.
- Identify opportunities to shore up recurring revenue opportunities.

Skills Required

- Customer Focus and Customer first attitude.




- Reasonable Commercial, process and Business Awareness.
- Perseverance and go getter attitude.
- Collaborative relationships building & working.
- Effective Communication and Impact.
- Self-Management and Personal Development.

Educational Qualifications

- Engineering degree with MBA (Desirable) or Diploma / Engineering degree.

Work Experience

- 1 years of technical operations and Customer Facing experience.
- Must have telecom product knowledge (IP, ILL, MPLS, SDWAN etc)
- Expertise with managing large and complex ISP accounts.
- Must be in a customer-facing role and technically sound with a strong understanding of transmission, networks and OEMs deployed for connectivity.

📌 Service Assurance Engineer (Chennai)
🏢 Airtel
📍 Chennai