Senior Sales Coordinator

Company: Flora Steels Pvt. Ltd.

Location: Sector-1, Bawana Industrial Area, Delhi

Experience: 4–5 Years

Qualification: Graduate in any discipline

Job Type: Full-time | Work from Office

Working Days: Monday to Saturday

Working Hours: 9:00 AM – 5:30 PM

About the Role

Flora Steels Pvt. Ltd. is looking for an experienced Senior Sales Coordinator to manage client communication, order coordination, dispatch follow-ups and payment follow-ups. The role is primarily office-based and requires regular coordination with customers, Sales, Accounts, Dispatch, Production and other internal teams.

Candidates with experience in Building Materials, Bath Fittings, Sanitaryware, Plumbing, Hardware or other manufacturing industries will be preferred.

Key Responsibilities

- Handle day-to-day communication and relationship management with existing B2B clients, dealers and distributors.
- Receive and coordinate customer orders, requirements and order-related queries.
- Follow up with customers regarding order confirmation, pending orders and delivery requirements.
- Coordinate with Production, Warehouse and Dispatch teams to ensure timely dispatch of customer orders.
- Provide customers with regular updates regarding order and dispatch status.
- Make payment follow-up calls for outstanding invoices and coordinate with the Accounts team.
- Coordinate with Accounts regarding billing, invoices, outstanding payments and payment status.
- Handle customer complaints, queries and service issues and coordinate with the concerned department for resolution.
- Maintain accurate customer, order, dispatch and payment records.
- Prepare and maintain daily, weekly and monthly MIS reports.
- Update CRM/ERP records and maintain proper documentation.




- Coordinate with the Sales Team regarding customer requirements, repeat orders and pending follow-ups.
- Track pending orders, dispatches and customer commitments until closure.
- Maintain professional and regular communication with clients and ensure timely follow-up.
- Support management and the Sales Team with required reports, customer information and order status updates.

Required Skills
- 4–5 years of relevant experience in Sales Coordination, Customer Coordination, Client Handling, Sales Support, CRM or similar office-based roles.
- Strong experience in customer/client handling and regular follow-up.
- Practical experience in order processing and order follow-up.
- Experience in dispatch coordination and delivery follow-up.
- Experience in payment/outstanding follow-up with customers.
- Valuable coordination with Sales, Accounts, Dispatch, Production and other internal teams.
- Good communication and telephone handling skills.
- Good knowledge of MS Excel and MS Office.
- Experience with CRM/ERP software will be an advantage.
- Strong documentation, follow-up and problem-solving skills.

Preferred Industry Experience

Building Materials, Bath Fittings, Sanitaryware, Plumbing Products, Hardware, Tiles, Plywood, Construction Materials or other manufacturing/B2B product industries.

Ideal Candidate The ideal candidate should have strong hands-on experience in client handling, order management, dispatch coordination and payment follow-up and should be comfortable working in an office-based environment with regular customer calls and internal coordination.

Candidates whose experience is mainly in telecalling, call centre, front office or pure customer support without order/dispatch/payment coordination will not be preferred.

Pay: ₹23,000.00 - ₹28,000.00 per month

Work Location: In person

📌 Senior Sales Coordinator (Rohini)
🏢 Flora Steels
📍 Rohini