Job Description: SubOps BAU Engineer / AnalystRole OverviewThe SubOps BAU Engineer is responsible for the day-to-day operational support, maintenance, and continuous improvement of the Subscription Platform (SOPS). This includes monitoring, incident resolution, batch job management, minor enhancements, and coordination across integrated systems to ensure uninterrupted subscription lifecycle operations for digital and print products.Key Responsibilities1. Production Support & MonitoringPerform daily health checks across SOPS platform componentsMonitor batch alerts (e.g., Google Cloud payload errors, failed payment notifications) and triage/resolve per established runbooksTrack and resolve P3/P4 incidents within defined SLAsMonitor subscription reconciliation dashboards and escalate discrepancies2. Batch Processing & Job ManagementOversee and troubleshoot ~40+ batch jobs including payment processing, DTI imports, earned revenue reports, demographic conversions, context space flushes, and file transfersManage batch scheduling, re-runs, and failure recovery across AWS Lambda, ECS clusters, and legacy JBOSS-based batch servicesCoordinate nightly print fulfilment data flows between different systems3. Incident Management & TroubleshootingInvestigate and resolve issues across the integration chainDiagnose API failuresCoordinate with middleware teams (Boomi, WebMethods, Axway) for integration-related issuesManage operational tasks including unresolved payment processing and offer/campaign configuration4.



Minor Enhancements & Configuration ChangesImplement minor code changes, configuration updates, and field-level modificationsSupport product/offer setup for pricing, promotions, campaign configurationExecute user access changes, permission set updates, and profile modificationsPerform data loads (single objects, ≤5,000 records) as requested by business teams5. Release & Deployment SupportSupport BAU releasesCoordinate with CloudOps for Rundeck-based deployments to AWS environmentsParticipate in warranty support (2 weeks post-implementation) for current releasesMaintain and update release notes and deployment documentation6. Coordination & CommunicationRaise and track ServiceNow (SNOW) change requests for production changesProvide operational handover documentation for new features transitioning from project to BAUParticipate in BAU prioritisation forums and sprint planning for recurring BAU storiesQualifications & Experience7+ years of experience in application support / BAU operations for enterprise subscription or eCommerce platforms . Experience in any other subscription management systemsStrong experience with Java-based enterprise applications and AWS cloud servicesHands-on experience with SQL (MS SQL Server and/or Oracle) for data investigation and reportingFamiliarity with REST API troubleshooting and middleware integration patternsExperience with ITIL-based incident, problem, and change management processes

📌 Subops BAU Engineer (Vasanth Nagar)
🏢 TCS
📍 Vasanth Nagar