We are looking for a Customer Success Executive – Collection & Recovery to join our Escalation & Recovery Team.

The ideal candidate should have solid experience in collections, recovery, payment follow-ups, dispute resolution and field recovery , with the ability to directly meet customers and negotiate payment closures.

Key Responsibilities:
• Handle customer payment-related escalations and recovery cases
• Conduct regular field visits for payment recovery, resolution & negotiation
• Follow up with customers for pending/outstanding payments
• Negotiate and facilitate mutually acceptable payment solutions
• Handle disputes and escalations professionally
• Coordinate with CRM, Finance and other internal teams for resolution
• Maintain accurate records of collection activities and case status




• Build professional customer relationships throughout the recovery process

What We’re Looking For:
✅ 3+ years of experience in Collections / Recovery / Field Recovery / Escalation Handling
✅ Strong experience in field collections and customer visits
✅ Excellent communication & negotiation skills
✅ Experience handling payment disputes and difficult customers
✅ Good coordination and documentation skills
✅ Real Estate / PropTech / BFSI / NBFC / Financial Services experience preferred

Interested candidates can share their CV at [email protected]

📌 Recovery Officer (Noida)
🏢 HouseEazy
📍 Noida