Senior Administrator - Desk Side Services, AMT Asset Management Software Goutam Budd Nagar, Uttar Pradesh

Job Summary

Deskside Support Soft Skills Excellent verbal communication skills. Strong written communication and documentation skills. Active listening and problem-solving abilities. Strong customer service orientation with experience handling escalations professionally.

Technical Skills

Desktop, laptop, printer, peripheral, and end-user application troubleshooting across Windows and macOS. Networking fundamentals and troubleshooting (TCP/IP, DNS, DHCP, VPN, Wi-Fi, Internet connectivity).

Microsoft

Office and enterprise application support.

Experience with ServiceNow, Remedy, or similar ticketing platforms. Remote support experience via phone, email, chat, and remote-desktop tools.

Experience working in large enterprise environments, preferably banking/financial services. Knowledge of endpoint management tools such as Intune, SCCM, and JAMF.

Experience supporting executive and white-glove users.

Key Responsibilities

Deskside Support Soft Skills Excellent verbal communication skills. Strong written communication and documentation skills. Active listening and problem-solving abilities. Solid customer service orientation with experience handling escalations professionally. Technical Skills Desktop, laptop, printer, peripheral, and end-user application troubleshooting across Windows and macOS. Networking fundamentals and troubleshooting (TCP/IP, DNS, DHCP, VPN, Wi-Fi, Internet connectivity). Microsoft Office and enterprise application support. Experience with ServiceNow, Remedy, or similar ticketing platforms. Remote support experience via phone, email, chat, and remote-desktop tools. Experience working in large enterprise environments, preferably banking/financial services. Knowledge of endpoint management tools such as Intune, SCCM, and JAMF.



Experience supporting executive and white-glove users.

Skill Requirements

Deskside Support Soft Skills Excellent verbal communication skills. Strong written communication and documentation skills. Active listening and problem-solving abilities. Strong customer service orientation with experience handling escalations professionally. Technical Skills Desktop, laptop, printer, peripheral, and end-user application troubleshooting across Windows and macOS. Networking fundamentals and troubleshooting (TCP/IP, DNS, DHCP, VPN, Wi-Fi, Internet connectivity). Microsoft Office and enterprise application support. Experience with ServiceNow, Remedy, or similar ticketing platforms. Remote support experience via phone, email, chat, and remote-desktop tools. Experience working in large enterprise environments, preferably banking/financial services. Knowledge of endpoint management tools such as Intune, SCCM, and JAMF. Experience supporting executive and white-glove users.

Other Requirements

Deskside Support Soft Skills Excellent verbal communication skills. Robust written communication and documentation skills. Active listening and problem-solving abilities. Strong customer service orientation with experience handling escalations professionally. Technical Skills Desktop, laptop, printer, peripheral, and end-user application troubleshooting across Windows and macOS. Networking fundamentals and troubleshooting (TCP/IP, DNS, DHCP, VPN, Wi-Fi, Internet connectivity). Microsoft Office and enterprise application support. Experience with ServiceNow, Remedy, or similar ticketing platforms. Remote support experience via phone, email, chat, and remote-desktop tools. Experience working in large enterprise environments, preferably banking/financial services. Knowledge of endpoint management tools such as Intune, SCCM, and JAMF. Experience supporting executive and white-glove users.

📌 Senior Administrator - Desk Side Services, AMT Asset Management Software (Nagar)
🏢 HCLTech
📍 Nagar