Customer Support Representative

Work Mode: Work From Office (WFO)
Location: Kolkata
Experience Required: Minimum 1–2 years
Budget: Up to ₹20,000/month
Joining: Immediate Joiners Preferred

About the Role

We are looking for a dedicated and articulate Customer Support Representative to join our team in Kolkata. The ideal candidate will be responsible for handling customer queries, providing timely resolutions, and maintaining accurate records using basic spreadsheet tools.

Key Responsibilities

Handle inbound and outbound customer interactions professionally via phone, chat, or email
Address customer queries, complaints, and requests in a timely and courteous manner
Maintain and update customer data, logs, and reports using Google Sheets
Coordinate with internal teams to ensure smooth query resolution
Follow up with customers to ensure satisfactory closure of issues
Maintain accurate documentation of interactions and escalate unresolved issues when necessary

Required Skills & Qualifications

Communication: Excellent verbal and written communication skills in both Hindi and English




Technical: Basic working knowledge of Google Sheets (data entry, basic formulas, updating records)
Experience: Minimum 1–2 years in a customer support / customer service role
Equipment: Must own a personal laptop
Connectivity: Must have a reliable Wi-Fi connection at home (as backup/remote access may occasionally be required)
Location: Must be based in Kolkata or willing to relocate
Availability: Should be able to join immediately

Work Mode & Compensation

Work Mode: Work From Office (WFO), Kolkata
Salary Budget: Up to ₹20,000 per month (based on experience and interview performance)

Preferred Attributes

Strong problem-solving and interpersonal skills
Ability to multitask and work under pressure
Positive attitude with a customer-first approach
Prior experience in a similar support/BPO role is a plus

For more details Connect HR Nayanika ((phone hidden)) or mail us at [email protected]

📌 Customer Support Executive (West Bengal)
🏢 SkillEnable
📍 West Bengal