Required Qualifications
4-8 years of hands-on network engineering in enterprise or managed services environments
Production experience with enterprise switching/routing (Cisco, Aruba, Fortinet, or equivalent) and firewall administration
Demonstrated experience supporting voice/RTP traffic and QoS in contact center or UC environments
Working knowledge of SD-WAN, IPsec VPN, BGP/OSPF, and network segmentation design
Experience producing audit-ready network documentation and supporting compliance assessments
CCNA or equivalent certification (CCNP preferred)
Strong written and spoken English; all stakeholder communication is with US-based leadership
Preferred
BPO, contact center, or managed services delivery workplace background
Exposure to Meraki or Ubiquiti UniFi fleets in branch environments
Experience with network automation (Python, Ansible) and infrastructure-as-code practices
Prior work in regulated environments (healthcare, government, financial services)