We are looking for a Customer Success Executive – Collection & Recovery to join our Escalation & Recovery Team. The ideal candidate should have robust experience in collections, recovery, payment follow-ups, dispute resolution and field recovery, with the ability to directly meet customers and negotiate payment closures.

Key Responsibilities

- Handle customer payment-related escalations and recovery cases • Conduct regular field visits for payment recovery, resolution & negotiation • Follow up with customers for pending/outstanding payments • Negotiate and facilitate mutually acceptable payment solutions • Handle disputes and escalations professionally • Coordinate with CRM,



Finance and other internal teams for resolution • Maintain accurate records of collection activities and case status • Build professional customer relationships throughout the recovery process What We’re Looking For: ✅ 3+ years of experience in Collections / Recovery / Field Recovery / Escalation Handling ✅ Strong experience in field collections and customer visits ✅ Excellent communication & negotiation skills ✅ Experience handling payment disputes and difficult customers ✅ Good coordination and documentation skills ✅ Real Estate / PropTech / BFSI / NBFC / Financial Services experience preferred ? Interested candidates can share their CV at [email protected]

📌 Recovery Officer (Noida)
🏢 HouseEazy
📍 Noida