We're Hiring || Quality Analyst || Malad || Voice Process
- Location: Mumbai (Malad)
- Working Days: 06 Days a week
- Shifts: Day Shifts
Key Responsibilities:
- Monitor, evaluate, and score inbound/ outbound calls as per defined quality parameters.
- Provide constructive feedback and coaching to agents to improve performance.
- Identify gaps in communication, process adherence and customer handling
- Prepare and maintain quality reports, dashboards and analysis for leadership
- Support process improvement initiatives to drive customer satisfaction CSAT, NPS and FCR.
📌 Quality Analyst (Mumbai)
🏢 TP
📍 Mumbai