Key Responsibilities:

Manage Daily Café Operations

- Oversee the day-to-day functioning of the café and ensure smooth operations throughout the shift.
- Ensure the café is ready for opening and properly managed until closing.
- Monitor customer flow, order processing, service speed, and overall outlet efficiency.
- Ensure all operational processes are followed as per company SOPs.
- Coordinate with the team to ensure uninterrupted service during peak hours.
- Take immediate action to resolve operational issues affecting customers or business.

Hands-on Café Operations

- Be actively involved in daily café activities whenever required.
- Prepare and serve beverages and food items as per company recipes and quality standards.
- Handle billing, order processing, and customer transactions accurately.
- Support the team during peak hours to maintain service speed.
- Ensure proper stock refilling at counters, storage areas, and workstations.
- Ensure all equipment and workstations are clean, organised, and ready for use.
- Step in and support different areas of the café based on operational requirements.

Team Management & Supervision

- Lead, guide, and supervise café staff during assigned shifts.
- Allocate duties and responsibilities to team members based on business requirements.
- Conduct shift briefings and communicate daily priorities, targets, promotions, and operational instructions.
- Monitor staff attendance, punctuality, grooming, discipline, and overall performance.
- Ensure employees follow the required uniform, grooming, hygiene, and behaviour standards.
- Train new team members on café processes, customer service, product preparation, and SOPs.
- Identify performance or behavioural issues and report them to the concerned manager/HR.
- Maintain a positive and professional working environment within the café.

Customer Service

- Ensure customers receive a consistent and satisfactory café experience.
- Handle customer queries, requests, and complaints professionally and promptly.




- Resolve routine customer issues at the outlet and escalate serious concerns to the appropriate authority.
- Monitor service quality and ensure orders are prepared and served accurately.
- Collect customer feedback and communicate recurring concerns to the management.
- Ensure the team maintains professional and courteous communication with customers at all times.
- Inventory & Stock Management
- Monitor daily stock levels of coffee, beverages, food products, packaging materials, and other consumables.
- Ensure stock is properly stored, labelled, organised, and rotated.
- Conduct regular stock checks and report shortages, excess stock, damages, or discrepancies.
- Ensure timely refilling of operational stock during shifts.
- Monitor product wastage and take necessary measures to minimise avoidable wastage.
- Coordinate with the concerned team for stock requirements and replenishment.
- Ensure proper handling and storage of food and beverage products.

Equipment & Café Maintenance

- Monitor the condition and functioning of café equipment and other operational assets.
- Report equipment breakdowns, maintenance requirements, or damages immediately.
- Ensure equipment is used correctly and maintained as per company guidelines.
- Monitor the overall condition of the café premises, furniture, fixtures, and operational areas.
- Coordinate with the concerned team for timely resolution of maintenance issues.

Cleanliness, Hygiene & Safety

- Ensure the café, kitchen/work area, counters, storage areas, washrooms, and customer areas are maintained in a clean and hygienic condition.
- Ensure employees follow food safety, hygiene, and personal cleanliness standards.
- Conduct regular checks of cleaning activities during the shift.




- Ensure waste is disposed of properly and operational areas remain organised.
- Immediately report any safety, hygiene, pest-control, or food-quality concerns.
- Ensure all applicable company safety and hygiene procedures are followed.

Shift Management & Reporting

- Maintain accurate shift logs and record important operational activities and incidents.
- Record stock issues, equipment issues, customer complaints, staff concerns, and other relevant information.
- Complete opening and closing checklists as required.
- Ensure proper handover between shifts.
- Report daily operational issues and important observations to the reporting manager.
- Monitor daily sales, orders, wastage, and other operational information as required.
- Ensure cash/billing-related processes are followed accurately, wherever applicable.

Compliance & SOP Adherence

- Ensure the café operates strictly as per company SOPs and operational guidelines.
- Follow all company policies related to attendance, hygiene, grooming, customer service, stock handling, and workplace discipline.
- Ensure required licences, notices, checklists, and operational records are maintained at the outlet.
- Report any deviation from company standards to the reporting manager.
- Support internal audits and implement corrective actions as instructed.

Candidate Profile
- Graduate in any discipline; a qualification in Hotel Management, Hospitality, or a related field will be an advantage.
- 2–5 years of experience in QSR, café, coffee shop, restaurant, or food & beverage operations.
- Experience in a coffee/café setting will be preferred.
- Good team-handling and customer-service skills.
- Strong understanding of daily café operations and hygiene standards.
- Comfortable with hands-on operational work.
- Positive communication and problem-solving skills.
- Ability to work in shifts, including weekends and holidays as per business requirements.
- Should be comfortable working in a fast-paced QSR environment.

Work Location: In person

Pay: ₹30,000.00 - ₹40,000.00 per month

Work Location: In person

📌 Operations Manager (Ahmedabad)
🏢 Xpanse Coffee
📍 Ahmedabad