- Acknowledge client complaints and capture the affected circuit, route, symptoms, contact details and reported outage time accurately.
- Raise and update Trouble Tickets (TTs) in the approved portal; record priority, assigned team, actions, dependencies and status without creating avoidable duplicates.
- Coordinate with the O&M; lead to allocate field restoration teams based on incident priority, availability, location and equipment readiness.
- Confirm the team arrival estimate and estimated restoration time with the field team; communicate changes rather than giving unsupported commitments.
- Track response and restoration against the applicable Service Level Agreement (SLA), and escalate delays or access constraints promptly. Create RCA against the cuts.
- Share available route maps, fibre records and previous fault details with field teams to support accurate diagnosis and restoration.
- Collect field updates, test reports,



fault locations and root-cause information; distinguish confirmed findings from information still being checked.
- Confirm restoration with the client and field team before closing the TT; record actual link-down and link-up times and supporting evidence.
- Prepare outage, ticket-ageing and planning-versus-closure reports; calculate downtime using the agreed reporting method.
- Conduct structured shift handovers covering open TTs, client commitments, assigned teams, pending tests and next actions.
- Coordinate approved new-link, testing and deinstallation requests with operations and business development, maintaining request and handover records.
- Keep operational records traceable and confidential, and report missing evidence or inaccurate entries for correction before publishing reports.

Pay: ₹35,000.00 - ₹36,000.00 per month

Perks

- Cell phone reimbursement
- Health insurance
- Internet reimbursement

Work Location: In person

📌 NOC Engineer (Vikhroli)
🏢 Revmax Telecom Infrastructures
📍 Vikhroli