Job Summary We are looking for a proactive and customer-focused Support Lead to manage customer interactions across calls, emails, and ticketing platforms. The ideal candidate should have prior experience leading a support team and be comfortable handling customer escalations while ensuring smooth day-to-day support operations.

Key Responsibilities Handle customer calls and provide effective resolutions
Respond to customer emails, tickets, and support queries promptly
Ensure transparent, quick, and professional communication with customers
Manage and track customer issues through ticketing tools
Maintain accurate customer records and documentation
Monitor support metrics and prepare reports using Excel
Guide and support junior team members when required
Coordinate with internal teams for issue resolution




Communicate fluently in both Hindi and English

Required Skills & Qualifications 2–3 years of experience as a Team Lead in Customer Support
Hands-on experience with ticketing tools such as Zoho Desk and Freshdesk
Familiarity with Amplitude and Excel Sheets
Strong verbal and written communication skills in Hindi & English (Mandatory)
Experience in both email support and call support
Good email writing skills and typing speed
Basic computer proficiency and multitasking ability
Strong problem-solving and team-handling skills
Immediate joiners will be preferred

📌 Support Team Lead (Vasanth Nagar)
🏢 Primetrace
📍 Vasanth Nagar