About Deutsche Börse Group:

n Headquartered in Frankfurt, Germany, Deutsche Börse Group is a leading international exchange organization and market infrastructure provider. They empower investors, financial institutions, and companies by facilitating access to global capital markets.

n Their India Centre is located in Hyderabad, serves as a key strategic hub and comprises Indias top-tier tech talent. They focus on crafting advanced IT solutions that elevate market infrastructure and services. Deutsche Börse Group in India is composed of a team of capital market engineers forming the backbone of financial markets worldwide.

Field of activity:

nCorporate IT together with the CTO Area - is driving together the Implementation of ServiceNow for IT-Service & Asset Management. This is a multi-year program professionalizing and standardizing the handling of CMDB, Asset Management, ITSM and other processes/activities. The IT SAM Program is pursuing a.o. following goals:

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- Deliver a group wide IT-Service & Asset Management Platform in the cloud in line with the enterprise architecture
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- Replace legacy technology (CRM7) to Cloud native technology track
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- Drive cultural change form proprietary DBG specific implementation into a SaaS solution
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nCorporate IT together with the CTO Area is driving the transformation roadmap for this topic. For the internal build tasks within the IT-Service & Asset management Program we are looking for a Head of Unit.

nYour Tasks and Responsibilities:

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- Hire, manage and develop a team of Product Owners and Engineers in India.
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- Lead,



mentor and motivate people to achieve the highest quality and standardization in the implementation of ServiceNow for DBG. Evaluate employees performance.
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- Execute, maintain and improve the operational processes and activities, deliver according to the highest quality and standards, ensuring high service delivery levels, compliance and customer satisfaction.
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- Support incident communication, investigation and resolution.
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- Manage out of business hours support activities and on-call rotation.
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- Manage internal and external audits as well as related findings.
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- Ensure strict adherence to corporate processes, standards and policies.
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- Ensure that documentation and operational procedures are available and maintained.
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- Investigate and implement operations automation where relevant.
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nRequired qualifications and skills:

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- A university degree in Information Technology, electronics, engineering or comparable.
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- Strong expertise in Information Technology (5+ years' experience).
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- Excellent knowledge of ITIL and implementation of ITIL Processes in ServiceNow, including integration to the rest of DBG landscape
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- Experience (5+ years) in leading a team of ServiceNow engineers, test automation engineers and product owners
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- Very strong customer-oriented mindset and attitude, experience in interacting with both internal and external customers.
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- Ability to delegate and to translate general requirements into an action plan and into individual tasks.
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- Leadership and networking skills. Very positive communication capabilities.
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- Very well organized, autonomous, committed to quality, high sense of responsibility and ownership.
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- Full proficiency in written and spoken English
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📌 Leading Associate Vice President - Manager IT Service Management (Hyderabad)
🏢 Deutsche Borse Group
📍 Hyderabad