Job Title: Lead Customer Success - Expert

Location: [Gurugram]

Job Type: Full-Time

Experience: 2 -3 Years

About Us:

Oodles Technologies is a leading Information Technology & Consulting firm, committed to enhancing the value of enterprises through cutting-edge technology solutions. We are looking for a proactive and motivated Lead Customer Success - Expert to join our dynamic team.

Key ResponsibilitiesLead Generation & Business Development

- Identify and generate new business opportunities through bidding platforms (Upwork, Fiverr, Freelancer, etc.)
- Execute LinkedIn marketing and outreach strategies to connect with decision-makers
- Drive email marketing and marketing automation campaigns for lead nurturing
- Build and maintain a robust sales pipeline to support consistent revenue growth

Client Handling & Relationship Management

- Manage end-to-end client communication, requirement gathering, and solution pitching
- Build and maintain long-term client relationships
- Handle client issues, escalations, and ensure timely resolution
- Ensure high levels of customer satisfaction, retention, and repeat business

Team Management & Coordination

- Lead and manage a small team for lead generation and customer success activities
- Monitor team performance and ensure target achievement
- Provide guidance, training, and support to team members

Sales Strategy, Forecasting & Closing

- Develop sales strategies to achieve monthly and quarterly targets




- Perform sales forecasting and pipeline management
- Prepare proposals, presentations, and close deals effectively
- Handle negotiations and objection management

Customer Success & Operations

- Ensure smooth onboarding and post-sales coordination
- Maintain SLA adherence and service quality
- Conduct regular follow-ups and maintain client engagement
- Ensure proper escalation handling and resolution process

Reporting & Performance Tracking

- Maintain CRM with updated client interactions and deal status
- Track pipeline, conversions, and revenue metrics
- Share weekly/monthly performance reports with management

Required Skills & Qualifications

- Minimum 2-3 years of experience in Business Development / Customer Success / Sales
- Strong experience in bidding, BD sales, and client handling
- Hands-on experience in LinkedIn marketing, email marketing, and marketing automation
- Experience in team management and performance monitoring
- Strong knowledge of sales forecasting and pipeline management
- Excellent communication, negotiation, and presentation skills
- Ability to handle client issues and escalations effectively
- Strong organizational and multitasking skills
- Bachelor’s degree preferred

Pay: ₹600,000.00 - ₹800,000.00 per year

Benefits

- Cell phone reimbursement
- Flexible schedule
- Leave encashment
- Paid time off

Work Location: In person

📌 Lead Customer Success - Expert (Gurugram)
🏢 Oodles Technologies
📍 Gurugram