Role: -Network SME (Field Support )

Role and Responsibilities:-

Required Technical and Professional Expertise Minimum of 15 + years of experience in network operations.

Extensive experience of juniper devices configuration and troubleshooting.

Should have experience in production network environment in CISCO, Juniper, Nokia,Aruba, Extreme etc.

Extensive experience in a network operation in WAN protocol.

Must have hands on experience on CISCO, Juniper, Nokia,Huawai

Must have hands on experience on Juniper ACX,MX,SRX devices.

Strong Knowledge of Routing Protocols: BGP, MPLS,IGP,ISIS, OSPF,LDP.

Knowledge of Switch functions, VLAN, HSRP, VXLAN-EVPN

Must to have knowledge of Juniper Devices :MX5 T, Ex4200 , Ex 9208, Ex 3400, SRX 340/240, Ex 3300, Ex 4300/4600, SRX,ACX7K

Technical knowledge and practical experience of Security technologies and routing protocols, QoS & switching technology.

Conversant in best practice appropriate to network and security

Must have good communication, collaboration skills for team management, leadership connect

Active participation in new technology evaluation, technical inputs for design discussions including support to cross functional teams, BoQ preparation, SoW preparation

Positive understanding of hardware and software performance and scaling limitations





Good knowledge on monitoring tools for configuration management, optimization-e.g. Solarwinds, manage engine etc.

Experience in ISP preferred.

Operation support :-

Must ensure service uptime 99.99 for all critical services

Identify single point of failures (device, service) and provide mitigation /remediation strategy

Must possess advance troubleshooting skills for incident, problem management (RCA)

Must possess advance configuration skills for Change management

Active participation in P1 incidents to technically guide L2 team as well as discussion with TAC

Work with OEM for best practices adoption

Provide solution for optimization of routing/switching technologies

Provide solution for optimization of security policy/access rules

Monitor TAC requests and provide plan for upskilling to reduce TAC dependency

Provide necessary technical inputs for Audit findings

Provide technical support to L2 team for VA (Software and configuration Vulnerability) for assessment and remediation

Provide technical inputs for Device hardening/security best practices

Advance troubleshooting skills for Wireless management

Maintain patch management of the devices in production

Certifications required : JNCIS,JNCIP-SP,JNCIP-ENT,JNCIE,CCNP, Fortinet NSE-4,5,6, Extreme certifications, Aruba clearpass

📌 Lead / AM - Service Delivery (Network) (Mumbai)
🏢 Black Box
📍 Mumbai