Job Summary

We are looking for a Key Account Manager responsible for managing key customers, driving revenue growth, sales growth, account expansion, and customer retention. The role will focus on developing existing accounts, acquiring new business opportunities, increasing account revenue through upselling and cross-selling, and achieving assigned sales and revenue targets.

Key Responsibilities

- Manage and grow relationships with key accounts, enterprise customers, corporate clients, and SMEs.
- Own and achieve assigned monthly, quarterly, and annual sales and revenue targets.
- Drive sales growth and revenue expansion across existing customer accounts.
- Identify opportunities for upselling, cross-selling, upgrades, renewals, and additional services.
- Develop account-wise sales strategies to increase customer value and revenue contribution.
- Generate new business opportunities through referrals, prospecting, networking, and market development.
- Understand customer requirements and propose suitable broadband, leased line, enterprise connectivity, voice, and telecom solutions.
- Build relationships with key decision-makers and influence customer purchase decisions.
- Prepare commercial proposals, quotations, presentations, and business plans.
- Conduct regular customer meetings and account reviews to identify business opportunities.
- Negotiate pricing, commercial terms, contracts, renewals, and service requirements.
- Monitor sales pipeline, account revenue, conversion status, and achievement against targets.
- Coordinate with technical, installation, operations, billing, and support teams to ensure smooth service delivery.
- Address customer concerns and coordinate timely resolution to improve customer satisfaction and retention.
- Maintain accurate account, opportunity, revenue, and sales activity records in the CRM.
- Track competitor activities and market trends to identify potential business opportunities.




- Provide regular reports to management on sales performance, revenue achievement, pipeline, account growth, and future opportunities.

Revenue & Sales Growth Focus

- Achieve assigned revenue and sales targets.
- Increase revenue from existing key accounts.
- Improve customer retention and renewal rates.
- Drive account penetration and service adoption.
- Increase average revenue per account through upselling and cross-selling.
- Build and maintain a healthy sales pipeline.
- Identify and convert high-value enterprise opportunities.
- Contribute consistently to overall business growth.

Candidate Requirements
- Minimum 2 years of experience in Key Account Management, B2B Sales, Enterprise Sales, Telecom, ISP, Broadband, or IT/Networking solutions.
- Proven experience in achieving sales and revenue targets.
- Strong understanding of account growth, customer acquisition, upselling, cross-selling, and retention.
- Excellent communication, presentation, negotiation, and relationship-management skills.
- Strong business development and customer-conversion abilities.
- Experience handling enterprise/corporate customers and decision-makers.
- Good knowledge of CRM tools and MS Office/Google Workspace.
- Target-driven with strong analytical and commercial skills.
- Willingness to travel for customer meetings when required.

Key Skills

Key Account Management | Revenue Growth | Sales Growth | B2B Sales | Enterprise Sales | Business Development | Account Expansion | Customer Acquisition | Upselling | Cross-Selling | Customer Retention | Sales Target Achievement | Revenue Target Achievement | CRM | Negotiation | Telecom Sales | ISP Sales

Pay: ₹20,000.00 - ₹40,000.00 per month

Advantages

- Cell phone reimbursement
- Flexible schedule
- Food provided
- Health insurance
- Leave encashment
- Life insurance
- Paid sick time
- Provident Fund

Education:
- Bachelor's (Preferred)

Experience:
- Key Account Manager : 3 years (Preferred)

Language:
- English (Preferred)

Work Location: In person

📌 Key Account Manager – Sales & Revenue Growth (Coimbatore)
🏢 Skylink Fibernet Private
📍 Coimbatore