Job Summary

We are looking for a confident and customer-focused IT Support Executive to join our team. The role involves handling customer enquiries, understanding business requirements, explaining suitable software products and solutions, conducting product demonstrations, and supporting the sales and customer onboarding process.

The ideal candidate should have good communication, presentation, follow-up, and client-handling skills, along with an interest in learning and promoting IT/software products. This position involves close coordination with customers, Marketing, Telecalling, Sales, and internal technical teams.

Key Responsibilities

- Handle enquiries received directly or through the Marketing and Telecalling teams.
- Understand customer requirements and recommend suitable software products, services, and packages.
- Explain product features, benefits, pricing, and usage clearly to prospective customers.
- Conduct software/product demonstrations and assist customers in understanding the solutions.
- Coordinate with prospects for product presentations, meetings, follow-ups, and business discussions.
- Follow up with leads and prospects to support the complete sales and customer conversion process.
- Build and maintain solid relationships with prospective and existing clients.
- Provide first-level assistance for customer queries and coordinate with the relevant technical/internal teams for resolution.
- Coordinate with internal teams to ensure smooth customer onboarding and after-sales support.
- Maintain accurate records of leads, enquiries, follow-ups, meetings, and client interactions.
- Support customer retention, upselling, upgrades,



and additional product requirements.
- Coordinate with the Marketing team for product promotion and customer acquisition activities.
- Prepare basic follow-up reports and provide regular updates on customer interactions and lead status.
- Handle other customer support, product coordination, sales, and business development activities assigned by Management.

Requirements

- Any Degree.
- Good English/Malayalam communication and interpersonal skills.
- Strong customer-handling and relationship-building skills.
- Confident in communicating with prospective and existing clients.
- Good presentation and product demonstration skills.
- Strong follow-up, coordination, and negotiation abilities.
- Willingness to learn and understand IT products and software solutions.
- Customer-oriented and professional approach.
- Positive attitude with the ability to take initiative and additional responsibilities.
- Basic knowledge of software/IT products will be an advantage.
- Sales, customer support, business development, or IT product experience will be an added advantage.

What We Look For A proactive individual who can communicate confidently, understand customer needs, explain solutions effectively, and convert enquiries into business opportunities while maintaining good customer relationships.

Call/ WhatsApp :(phone hidden)

Email: [email protected]

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits

- Cell phone reimbursement
- Internet reimbursement
- Paid sick time
- Paid time off

Education:
- Bachelor's (Preferred)

Experience:
- Sales: 1 year (Preferred)

Language:
- English (Preferred)

Work Location: In person

📌 IT Support Executive (Kottakkal)
🏢 DFINE DIGITAL SOLUTIONS
📍 Kottakkal