Job DescriptionRoles and Responsibilities:

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- Manage enterpriseloyalty and engagement programs from implementation through ongoing operations.
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- Work directly with client stakeholders including Marketing, Trade Marketing, Sales, CRM and Digital teams.
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- Conduct requirement gathering meetings and workshops.
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- Understand business, operational and technical requirements.
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- Translate client discussions into transparent functional documents for Product and Engineering teams.
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- Understand configurableSaaS platforms and business workflows.
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- Coordinate with Product, Tech, Operations, Analytics and Finance teams.
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- Prepare implementation plans, project trackers, MOMs and action lists.
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- Manage timelines, risks, dependencies and project execution.
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- Drive UAT, testing, issue tracking and production launches.




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- Identify opportunities to improve processes and recommend better solutions.
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nExperience Required:

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- 5–8 years of relevant experience.
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- Experience managing enterprise clients and multiple large implementations.
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- Comfortable interactingwith senior client stakeholders.
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- Able to independently drive large projects and mentor junior team members.
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nMandatory Skills

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- Excellent Communication & Requirement Gathering
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- Strong SaaS & Logical Thinking
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- Strong Project Management Skills
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- Detail Oriented
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- Solution Oriented
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- Right Attitude
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📌 Hiring: Senior Client Servicing Manager_loyalty (Bengaluru)
🏢 BigCity Promotions
📍 Bengaluru