About the Role

We are looking for a professional and guest-focused Front Office Executive to join our team at Botanix Nature Resort. The role will be responsible for managing the guest experience from arrival to departure, handling front desk operations, coordinating with different departments, and ensuring smooth and productive service throughout the guest's stay.

Key Responsibilities

Guest Handling & Front Desk Operations

Welcome and greet guests in a warm, professional, and courteous manner.

Handle guest check-ins and check-outs efficiently and accurately.

Verify guest details, room allocation, identification, and required documentation.

Provide information about resort facilities, services, activities, dining options, and local attractions.

Handle guest requests, queries, complaints, and feedback professionally and ensure timely resolution.

Maintain a high standard of guest service throughout the guest's stay.

Reservations & Coordination

Coordinate with the Reservations team regarding room availability, bookings, cancellations, and special requests.

Ensure accurate communication of guest requirements to Housekeeping, F&B;, Maintenance, and other relevant departments.

Monitor arrivals, departures, VIP guests, special occasions, and other important guest requirements.

Coordinate room readiness with Housekeeping before guest arrival.

Ensure smooth handover of guest information between shifts.

Billing & Cash Handling

Prepare and maintain guest bills accurately and coordinate with the Accounts team wherever required.

Handle cash, card, and other approved payment methods as per resort procedures.

Ensure proper documentation of payments, refunds, discounts, and other transactions.

Maintain accurate records and complete shift closing procedures.

Guest Experience & Upselling

Identify opportunities to promote resort services such as F&B;, activities, events, room upgrades, and other paid services.

Assist in creating a positive and personalised guest experience.





Follow up on guest requests and ensure closure within the expected timeframe.

Collect and communicate guest feedback to the relevant manager.

Operational Responsibilities

Maintain accurate front office records, registers, reports, and shift handover notes.

Follow all Front Office SOPs, resort policies, and service standards.

Maintain confidentiality of guest information.

Ensure the reception and front desk area is clean, organised, and presentable.

Support the team during high occupancy, events, weddings, and other peak periods.

Escalate operational or guest-related issues to the Front Office Manager / Operations Manager when required.

Key Performance Indicators (KPIs)

Guest satisfaction and feedback

Accuracy and efficiency of check-in/check-out

Timely resolution of guest requests and complaints

Accuracy of billing and front office records

Room readiness and interdepartmental coordination

Upselling of resort services and upgrades

Compliance with Front Office SOPs

Professionalism, grooming, and communication

Shift handover and reporting accuracy

Required Skills & Competencies

Good verbal and written communication skills.

Strong guest-handling and interpersonal skills.

Pleasant personality and professional grooming.

Ability to remain calm and professional while handling difficult situations.

Good coordination and problem-solving skills.

Basic computer knowledge and familiarity with hotel/resort PMS is preferred.

Ability to work in shifts, including weekends and holidays.

Good understanding of hospitality service standards.

Qualifications & Experience

Graduate/Diploma in Hotel Management, Hospitality, or a related field preferred.

1–3 years of experience in Front Office/Guest Relations in a hotel, resort, or hospitality environment preferred.

Freshers with good communication skills and a strong service orientation may also be considered.

Behavioural Expectations

Guest-first approach

Professional and courteous conduct

Teamwork and coordination

Accountability and ownership

Attention to detail

Positive attitude and willingness to learn

Flexibility during peak operations

📌 Hiring: Front Office Executive (Haryana)
🏢 Botanix Nature Resort
📍 Haryana