Front Office Executive

Company: Touchwood Bliss Resort

Work Location: Touchwood Bliss Resort, Igatpuri, Nashik, Maharashtra

Department: Front Office / Guest Relations

Position: Front Office Executive

Reporting To: Front Office Manager / General Manager – Bliss

Employment Type: Full-Time The Front Office Executive will be responsible for managing the front desk, welcoming guests, handling check-in/check-out, assisting with reservations and guest queries, coordinating with internal departments, and ensuring a smooth and positive guest experience throughout the stay.

Key Responsibilities

1. Guest Reception & Experience

- Welcome and greet guests professionally and warmly.
- Handle guest check-in and check-out procedures efficiently.
- Provide accurate information regarding resort facilities, services, activities, and timings.
- Assist guests with queries, requests, and service-related concerns.
- Maintain a high standard of guest interaction and hospitality.

2. Front Desk Operations

- Maintain accurate guest records and registration details.
- Handle room allocation and coordinate room readiness with Housekeeping.
- Manage front-office documentation and daily reports.
- Maintain proper records of guest requests, complaints, and resolutions.
- Ensure the reception area remains clean, organized, and presentable.

3. Reservations & Coordination

- Assist with room reservations, modifications, cancellations, and booking enquiries.




- Coordinate with the Reservations/Sales team regarding guest bookings.
- Verify booking details, payment status, inclusions, and special requests.
- Ensure smooth coordination for VIP, group, wedding, and event guests.

4. Interdepartmental Coordination

- Coordinate with Housekeeping for room status and room readiness.
- Coordinate with F&B;, Maintenance, Security, Events, and other departments for guest requirements.
- Communicate guest requests promptly to the concerned department.
- Follow up until the guest requirement is successfully resolved.

5. Guest Complaint Handling

- Listen to guest concerns patiently and professionally.
- Resolve routine guest complaints within the scope of authority.
- Escalate critical issues to the Front Office Manager / General Manager.
- Maintain proper records of complaints and corrective actions.
- QUALIFICATIONS
- Graduate/Diploma in Hotel Management, Hospitality, Travel & Tourism, or a related field.
- Freshers may be considered; prior experience in a hotel/resort/front-office role will be an advantage.
- Good communication and interpersonal skills.
- Basic knowledge of MS Office and hotel/reservation software is preferred.
- Good command of English and Hindi; Marathi will be an advantage.

Pay: ₹15,000.00 - ₹22,000.00 per month

Advantages

- Cell phone reimbursement
- Commuter assistance
- Flexible schedule
- Food provided
- Internet reimbursement
- Paid sick time

Work Location: In person

📌 Front Desk Executive (Igatpuri)
🏢 Touchwood World
📍 Igatpuri