Infinite is hiring Experience : 4-8yrs Location : Bangalore (Whitefield) Or Hyderabad (Kondapur) Or Pune (Viman Nagar) Must have skill: Experience in NICE CXone Required Qualifications: 4–8 years of hands-on CCaaS platform engineering experience in a contact center or BPO environment Proficiency in at least one major CCaaS platform: Genesys Cloud CX, NICE CXone , Five9, Cisco UCCE/PCCE, or Amazon Connect Solid understanding of SIP/VoIP telephony fundamentals, ACD routing logic, and IVR design Experience with REST API integration and CTI middleware configuration Working knowledge of call recording platforms and compliance recording requirements Ability to produce technical documentation: configuration guides, runbooks, and integration specifications Preferred Genesys Cloud CX certification (GCX Skilled or equivalent) or NICE CXone certification Experience configuring omnichannel routing across voice, chat, email, and social in a single platform Familiarity with Microsoft Azure Communication Services for cloud telephony Experience in regulated industry environments (healthcare, government) with compliance recording requirements

📌 Contact Center engineer with NICE CXone (India)
🏢 Infinite Computer Solutions
📍 India