HEAD – FLEET, DELIVERY & MOBILITY OPERATIONS

Location: Chennai, Tamil Nadu

Department: Fleet, Mobility & Delivery Operations

Position: Head – Fleet, Delivery & Mobility Operations

Experience: 10–15+ Years

Employment Type: Full-Time

Reporting To: Senior Management / Business Head

About the Role

We are looking for an experienced and highly driven Head – Fleet, Delivery & Mobility Operations to lead and manage the complete fleet, driver-partner, mobility and delivery operations in Chennai.

The role will be responsible for building and managing a scalable technology-enabled mobility and delivery operation covering two-wheelers, cars, autos and other commercial vehicles, along with the associated driver/partner application and operational platform.

The ideal candidate should have strong experience in fleet operations, mobility, last-mile delivery, driver-partner management, dispatch, technology-enabled operations and P&L; management.

Key Responsibilities1. Fleet Operations

- Lead end-to-end fleet operations across two-wheelers, cars, autos and other applicable vehicle categories.
- Plan vehicle deployment based on demand, geography and operational requirements.
- Monitor fleet utilization, productivity, availability and downtime.
- Develop systems for vehicle allocation, tracking, maintenance and compliance.
- Control fleet operating costs, fuel expenses and maintenance expenditure.
- Establish preventive maintenance and vehicle inspection processes.
- Ensure all vehicles comply with applicable statutory and operational requirements.

2. Driver / Delivery Partner Operations
- Lead the complete driver and delivery-partner lifecycle.
- Develop driver onboarding, verification, training and activation processes.
- Monitor driver attendance, availability, productivity and performance.
- Establish performance KPIs for driver-partners.
- Develop incentive, engagement and retention programs in coordination with Management.
- Monitor driver discipline, customer service standards and operational compliance.
- Build a strong field-supervision structure for daily operations.

3. Mobility & Delivery Platform
- Own the operational performance of the driver/partner mobile application and delivery platform.
- Work closely with the technology/product team or external technology partners for application development and improvements.
- Ensure smooth driver onboarding, login, availability, trip acceptance and delivery workflows.
- Monitor application adoption and operational issues.
- Identify technology gaps affecting drivers, customers and operations.




- Coordinate resolution of application, GPS, payment, trip allocation and system-related issues.
- Provide operational requirements and feedback for future application releases.

4. Dispatch & Trip Management
- Establish a centralized dispatch and fleet-control mechanism.
- Monitor live vehicle and driver availability.
- Optimize driver and vehicle allocation.
- Monitor trip acceptance, cancellations, response time and completion rates.
- Implement real-time escalation mechanisms for operational issues.
- Develop processes for peak-hour demand management.

5. Delivery Operations
- Manage last-mile and on-demand delivery operations.
- Establish delivery zones, operating procedures and service standards.
- Monitor delivery turnaround time, successful delivery percentage and cancellation rates.
- Improve route planning and delivery productivity.
- Develop processes for failed deliveries, customer escalations and operational exceptions.

6. Technology & GPS Integration
- Monitor GPS and real-time fleet tracking systems.
- Ensure accurate vehicle and driver location visibility.
- Work with technology teams on API, GPS, mapping and application integrations.
- Develop operational dashboards for real-time monitoring.
- Use technology and analytics to improve fleet utilization and driver productivity.

7. Business & P&L; Management
- Develop fleet and mobility operating budgets.
- Monitor revenue, operating costs and contribution margins.
- Track cost per trip, cost per delivery and fleet utilization.
- Identify opportunities to improve operational profitability.
- Prepare monthly business reviews and management reports.
- Drive initiatives to improve revenue per vehicle and driver productivity.

8. Team Leadership
- Build and lead the Fleet & Mobility Operations team.
- Define organizational structure, roles, KRAs and KPIs.
- Recruit and develop fleet managers, operations managers, dispatchers and field executives.
- Establish daily, weekly and monthly operating reviews.
- Build a strong performance-oriented operational culture.

Key KPIs The candidate will be responsible for monitoring and improving:
- Fleet Utilization %
- Vehicle Availability %




- Driver Activation %
- Driver Productivity
- Trip Completion %
- Trip Acceptance %
- Cancellation %
- Delivery Success %
- Delivery TAT
- Revenue per Vehicle
- Revenue per Driver
- Cost per Trip
- Cost per Delivery
- Fuel & Maintenance Cost
- Driver Retention
- Customer Complaints
- App Adoption %
- GPS Tracking Accuracy
- Operational SLA Compliance

Candidate ProfileEducation
- Bachelor's degree in Business Administration, Operations, Logistics, Engineering or a related discipline.
- MBA / PGDM in Operations, Logistics, Business Management or related field will be an advantage.

Experience
- 10–15+ years of experience in fleet, mobility, transportation, logistics, last-mile delivery or technology-enabled operations.
- Strong experience managing large driver/partner networks and multi-category vehicle fleets.
- Experience with bike, auto, car or commercial vehicle operations will be preferred.
- Experience managing a driver/partner application or technology-enabled operational platform is highly desirable.
- Experience in a high-volume, fast-paced operations environment is preferred.

Required Skills
- Fleet & Transport Operations
- Mobility Operations
- Last-Mile Delivery
- Driver/Partner Management
- Dispatch & Trip Management
- GPS & Fleet Tracking
- Mobile Application Operations
- Operations Analytics
- P&L; Management
- Cost Optimization
- SLA & KPI Management
- Team Leadership
- Vendor Management
- Process Development
- Customer Experience Management
- Technology & Operations Integration

Ideal Candidate The ideal candidate will be a hands-on operations leader who can manage the complete ecosystem of:

Vehicles → Drivers/Partners → Mobile App → Dispatch → Trips/Deliveries → Customers → Revenue → Operational Analytics The candidate should be comfortable working with technology teams, field teams, drivers, vendors and senior management, while simultaneously driving operational efficiency, scalability, service quality and profitability.

Compensation

Competitive compensation package based on experience, capability and industry benchmark.

Location

Chennai, Tamil Nadu

How to Apply

Interested candidates with relevant experience in Fleet, Mobility, Transportation, Delivery, Logistics or Technology-enabled Operations may share their updated CV with details of their current role, experience, location and expected compensation.

Pay: ₹1,200,000.00 - ₹24,000,000.00 per year

Perks

- Flexible schedule

Work Location: In person

📌 Fleet Manager (Chennai)
🏢 Manju Groups
📍 Chennai