Manager – Learning Architect (Instructional Design Lead) Location: India Department: Talent Transformation / Learning Architecture Reports to: Head of Learning Architecture Role Overview We are seeking a highly skilled and forward-thinking Manager – Learning Design to lead a team of instructional designers and drive the creation of modern, high-impact learning solutions across global operations. This role will combine instructional design expertise, adult learning theory application, strong project leadership, and advanced digital learning innovation to deliver scalable, business-aligned learning programs in a fast-paced BPO environment. The ideal candidate will bring both strategic leadership and hands-on design experience , with a strong command of emerging learning technologies (e.g., AI, VR, digital simulations) and exceptional writing standards aligned with the Chicago Manual of Style . Key Responsibilities 1. Learning Design & Strategy Lead the design, development, and deployment of end-to-end learning solutions across multiple global accounts Apply adult learning principles to create engaging, outcomes-driven programs Partner with stakeholders to align learning strategies with business goals and performance outcomes Ensure consistent application of instructional design methodologies (ADDIE, SAM, Design Thinking) 2. Team Leadership & Capability Building Manage, mentor, and develop a team of instructional designers Establish design standards, governance, and quality assurance frameworks Drive capability-building initiatives to strengthen ID competencies and innovation mindset Foster a culture of collaboration, creativity, and continuous improvement 3.



Project & Stakeholder Management Lead multiple concurrent learning projects with strong governance on timelines, scope, and quality Collaborate with cross-functional teams (Operations, QA, SMEs, Technology) across geographies Manage stakeholder expectations and communicate progress effectively Ensure efficient resource planning and workflow management 4. Content Development & Technical Writing Develop high-quality learning content adhering to Chicago Manual of Style standards Ensure clarity, consistency, and professionalism across all training materials Review and approve design outputs including facilitator guides, e-learning scripts, job aids, and assessments 5. Digital Learning & Innovation Champion modern learning solutions, including: E-learning (Articulate, Captivate, etc.) AI-based authoring tools VR/AR learning experiences Gamified learning solutions Digital simulations & scenario-based learning Evaluate and implement new tools, technologies, and frameworks Drive experimentation and innovation in learner experience design 6. Measurement & Continuous Improvement Define and track learning effectiveness using data-driven insights (Kirkpatrick, ROI models) Continuously enhance learning programs based on feedback, analytics, and business impact Establish KPIs for learning quality, engagement,



and performance outcomes Qualifications & Experience Experience 8–12 years in instructional design or learning experience design 3–5 years in a leadership or managerial role Experience in BPO, shared services, or global operations environment preferred Core Skills & Competencies Instructional Design Expertise Deep knowledge of: Adult Learning Theory Learning Experience Design (LxD) Curriculum architecture Strong portfolio demonstrating diverse learning solutions Technical & Digital Skills Proficiency in e-learning tools (e.g., Articulate 360, Adobe Captivate) Exposure to AI-enabled learning tools and automation platforms Experience designing immersive learning (VR/AR), gamification, and simulations Project Management Strong planning, prioritization, and execution skills Experience managing large-scale, multi-geography projects Familiarity with Agile or hybrid project management approaches is a plus Communication & Writing Excellent verbal and written communication skills Advanced technical writing capability aligned with Chicago Manual of Style Ability to translate complex concepts into learner-friendly formats Leadership & Stakeholder Influence Strong people management and coaching skills Ability to influence senior stakeholders and drive alignment High adaptability in a fast-paced, evolving environment What Success Looks Like in This Role Delivery of high-impact, scalable learning programs across global operations Strong team performance, engagement, and capability growth Adoption of cutting-edge learning technologies and modalities Measurable improvements in learner performance and business outcomes Preferred Attributes Experience in global/matrix organizations Exposure to digital transformation initiatives Passion for innovation in learning and emerging technologies

📌 Instructional Design Manager (Haryana)
🏢 Atain
📍 Haryana