Key Responsibilities

- Provide L1 technical support for desktops, laptops, printers, scanners, and other IT peripherals, VPN
- Troubleshoot hardware and software-related issues and provide timely resolution.
- Perform Windows installation, configuration, upgrades, and troubleshooting.
- Troubleshoot basic LAN, Wi-Fi, TCP/IP, DNS, DHCP, and network connectivity issues.
- Configure and troubleshoot printers, network printers, scanners, and other peripherals.
- Install, configure, and troubleshoot commonly used software and applications.
- Perform data backup, restoration, and basic data recovery activities.
- Troubleshoot system performance, OS errors, application issues, and user access problems.
- Configure and troubleshoot Wi-Fi connectivity and related issues.
- Maintain IT assets and ensure proper tracking of laptops, desktops, printers, and peripherals.
- Log, track, and update incidents/service requests through the IT Helpdesk/Ticketing System.
- Escalate unresolved technical issues to L2/L3 teams as required.
- Maintain proper documentation of incidents, troubleshooting steps, and resolutions.
- Provide professional and timely support to end users.

Required Technical Skills

- Strong hands-on experience in Desktop/Laptop troubleshooting.




- Good knowledge of Networking fundamentals.
- Hands-on experience with LAN, Wi-Fi, TCP/IP, DNS, and DHCP.
- Strong experience in Printer installation and troubleshooting.
- Experience in software installation, configuration, and troubleshooting.
- Knowledge of Windows OS and system administration basics.
- Experience with data backup and restoration.
- Basic knowledge of IT hardware, peripherals, and troubleshooting tools.
- Valuable understanding of IT support processes and ticketing systems.

Candidate Profile

- 2–4 years of relevant experience in Desktop/Technical Support.
- Strong troubleshooting and problem-solving skills.
- Good communication and interpersonal skills.
- Customer-service-oriented approach.
- Ability to work independently as well as with a technical support team.
- Immediate joiners / candidates with short notice period preferred.

Preferred Qualifications

- Diploma/B.E./B.Tech/B.Sc./BCA in Computer Science, IT, or a related field.
- CompTIA A+, Network+, or CCNA certification will be an added advantage

Pay: ₹15,000.00 - ₹45,000.00 per month

Benefits

- Provident Fund

Work Location: In person

📌 Desktop Support Engineer (Andheri)
🏢 TalentNest Solutions
📍 Andheri