Key Responsibilities

- Handle customer queries through calls, WhatsApp, email, and chat.
- Assist customers with product information, orders, payments, delivery, returns, and refunds.
- Track orders and coordinate with internal teams for timely resolution.
- Handle customer complaints professionally and provide appropriate solutions.
- Maintain accurate records of customer interactions and complaints.
- Follow up with customers to ensure their issues are resolved.
- Provide product recommendations based on customer requirements.
- Maintain a positive and customer-friendly communication style.

About Company: The Wellness Shop is one of the leading e-commerce brands providing a range of cosmetics and wellness products based in Bangalore, India. Our values are derived from the Charaka Samhita, a Sanskrit treatise on general medicine dating back to around 1000 BC in the Indus Valley area. According to the Charaka Samhita, the human body consists of three bodily states: Vata, Pitta, and Kapha.

📌 Customer Support Executive in Jaipur
🏢 The Wellness Shop
📍 Jaipur