Job Summary

We are seeking a customer-focused Customer Service Representative to assist customers, resolve inquiries and complaints, and provide a positive customer experience.

Key Responsibilities

- Respond to customer inquiries through phone, email, and chat.
- Resolve customer complaints and concerns professionally.
- Provide accurate information about products, services, and company policies.
- Process customer requests, orders, returns, and refunds when required.
- Maintain accurate records of customer interactions.
- Follow up with customers and escalate complex issues when necessary.
- Work with other departments to resolve customer needs.

Qualifications

- High school diploma or equivalent.




- Previous customer service experience is preferred but not required.
- Strong verbal and written communication skills.
- Good problem-solving and organizational abilities.
- Basic computer skills and ability to learn new systems.
- Ability to work independently and as part of a team.

Preferred Skills

- Excellent communication and active-listening skills.
- Patience, empathy, and professionalism.
- Strong attention to detail.
- Ability to multitask in a rapid-paced environment.
- Familiarity with CRM or customer support systems.
- Strong conflict-resolution skills.

📌 Customer Service (Pune)
🏢 Helic u0026
📍 Pune