- Manage relationships with existing and potential customers.
- Handle customer enquiries, complaints, and feedback.
- Manage leads, follow-ups, and customer interactions through CRM.
- Coordinate with the sales team for lead conversion and customer requirements.
- Maintain accurate customer records and CRM data.
- Prepare MIS, CRM, and sales reports.
- Ensure timely resolution of customer concerns and improve customer satisfaction.
Required Skills and Competencies
- Excellent verbal and written communication skills.
- Solid customer relationship and customer-handling skills.
- Good follow-up,
negotiation, and persuasion abilities.
- Strong coordination and interpersonal skills.
- Proficiency in MS Excel, CRM software, MIS, and reporting.
- Good problem-solving and decision-making abilities.
- Strong organizational and time-management skills.
- Ability to manage multiple customers, enquiries, and follow-ups simultaneously.
- Customer-oriented and result-driven approach.
- Ability to work effectively with sales and cross-functional teams.