- Handle customer queries through calls, emails, and chat.
- Provide accurate information and effective solutions to customer concerns.
- Maintain a professional and customer-friendly approach during interactions.
- Resolve complaints and escalate complex issues to the concerned team.
- Maintain proper records of customer interactions and follow-ups.
- Coordinate with internal teams to ensure timely resolution of customer issues.
- Achieve defined customer service and quality parameters.
Requirements
- Good verbal and written communication skills.
- Basic computer knowledge and familiarity with MS Office.
- Strong listening, problem-solving, and interpersonal skills.
- Ability to work in a team and handle customers professionally.
- Freshers are welcome; prior BPO/Customer Support experience will be an advantage.
Salary & Benefits
- Competitive salary based on experience, skills, and interview performance.
- Attractive incentives/performance benefits, wherever applicable.
- Growth opportunities and a professional work environment.
- Immediate joiners preferred.
Why Join Us?
✔ Career growth opportunities
✔ Professional working environment
✔ Training & development support
✔ Opportunity for freshers to start a career in customer service
Pay: ₹18,000.00 - ₹29,780.46 per month
Benefits
- Provident Fund
Work Location: In person
📌 CSE (Customer Support Executive) (Gurugram)
🏢 Worxpertise (Edge Business Solutions
📍 Gurugram
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.