Introduction

The founding of Metropolitan dates to as early as 1898 and Momentum traces its roots to being established in 1966. Momentum Group was formed from the merger of Metropolitan and Momentum, two sizeable and diverse insurance-based financial services companies in South Africa and was listed on the Johannesburg Stock Exchange on 1 December 2010.

In order to grow its international footprint and diversify its revenue streams, Momentum Group actively pursues financially viable opportunities across the world. Aditya Birla Health Insurance Company Limited, a joint venture with Aditya Birla Capital Limited, was incorporated in 2015 and was our first expansion into India.

Having experienced India first-hand as a hub of both talent and opportunity, we set up Momentum Services in 2017, a wholly-owned Mumbai-based global in-house centre to leverage IT, ITES and Business support services to all our businesses worldwide.

Role Purpose

We are looking for a UX/UI Designer who can design and enhance endto-end digital journeys and experiences across multiple digital channels.
The role will go beyond visual design and focus on understanding user
needs, identifying pain points, and creating intuitive, effective, and
engaging digital experiences.

Duties & Responsibilities

Key accountabilities/KRAs/KPIs:
• Design and improve end-to-end digital journeys, ensuring a seamless and
user-friendly experience across different touchpoints.
• Apply Design Thinking and UX methodologies to understand user needs,
identify pain points, and develop appropriate solutions.




• Conduct journey mapping to identify opportunities for improvement,
automation, simplification, and optimization.
• Look beyond the visual look and feel to address usability, functionality,
accessibility, and overall user experience.
• Identify opportunities to automate, simplify, and optimize existing
customer/member journeys.
• Design experiences across various digital capabilities and channels, including
Member Portals, WhastApp Channels, Web/mobile platforms Digital selfservice solutions
• Translate business requirements and user needs into user flows, wireframes,
prototypes, and high-fidelity designs.
• Collaborate with business stakeholders, product teams, technology teams,
and other relevant teams to deliver digital experiences.
• Ensure consistency in UX/UI patterns and digital experiences across channels.
• Participate in ideation and design workshops and contribute to continuous
improvement of digital journeys.

Requirements

• Experience designing for multiple digital channels such as web, mobile,
portals, and conversational channels such as WhatsApp.
• Proficiency in UX/UI design and prototyping tools such as Figma, Adobe XD,
Sketch.
• Identifying automation and optimization opportunities within digital
journeys.

Competencies

Mandatory Skills:

• Experience designing for multiple digital channels
such as web, mobile, portals, and conversational
channels such as WhatsApp.
• Proficiency in UX/UI design and prototyping tools
such as Figma, Adobe XD, Sketch.
• Identifying automation and optimization
opportunities within digital journeys.

📌 Ux/Ui Designer (Navi Mumbai)
🏢 Momentum Group
📍 Navi Mumbai