Job Title: B2B Program Manager

Location: Gurgaon

Work Mode: In person

Experience: 3-4 years of experience

Preferred Industry: Learning & Development Solutioning expert

About the Role

We are looking for a dynamic, strategic, and execution-focused B2B Operations & solutioning expert at the Assistant Manager role to drive the end-to-end delivery and operational management of our corporate learning and capability building programmes. The role will work closely with corporate clients, internal teams, academic and industry partners, faculty, and programme stakeholders to ensure seamless execution of high-impact B2B learning journeys.

This role is pivotal in translating client requirements into well-executed programmes, managing programme timelines and deliverables, coordinating across multiple stakeholders, ensuring a high-quality learner and client experience, and driving operational excellence across leadership development, AI enablement, technology, and customised learning programmes.

The role will also support the B2C client work focusing on program management for successful delivery & student engagement for the executive education programs.

Key responsibilities

- Client / B2B Stakeholder Management

Act as the primary operational POC for B2B clients

Understand client requirements and translate them into proposals (detailing program flow, session plan and execution plan)

Regular status updates, escalation management and issue resolution

Coordinate with client HR/ L&D; teams and other stakeholders.

- B2B Program Operations

End-to-end execution of corporate/institutional learning programs

Program onboarding, scheduling and learner communication

Coordinate faculty, mentors, career teams, vendors and internal stakeholders

Ensure sessions, assessments, projects, certificates and other deliverables happen on time





Maintain program trackers, dashboards and MIS

- Learner & Faculty Coordination

Manage learner onboarding and engagement

Attendance, feedback, queries and issue resolution

Faculty/mentor scheduling and coordination

Ensure smooth session delivery across online/offline/hybrid formats.

- Process & Automation

Identify repetitive operational activities and improve processes

Build/maintain SOPs and trackers

Work with CRM/automation tools

Automate reminders, attendance, feedback, scheduling, reports etc.

- Reporting

Prepare weekly/monthly B2B program reports

Track attendance, engagement, completion, NPS/feedback and escalations

Highlight risks and proactively suggest corrective actions

Must-have skills

B2B Operations experience

Has independently handled B2B/corporate accounts or programs.

Understands the complete lifecycle from client requirement → proposal → program launch → delivery → closure.

L&D; stakeholder management — MUST HAVE

Has directly interacted with HR, L&D;, Talent Development, Learning/Capability Heads and other corporate stakeholders.

Understands how corporate learning requirements are gathered and converted into solutions.

Comfortable participating in client calls and requirement discussions.

Proposal creation — MUST HAVE

Has hands-on experience creating B2B/L&D; proposals.

Can convert a client’s requirement into:

Program structure

Learning objectives

Curriculum/modules





Delivery methodology

Faculty/mentor profiles

Timelines

Commercials/pricing inputs

Proposal/presentation

Should be comfortable working on PowerPoint/Google Slides and Excel.

Solutioning / Program Design

Can understand a client problem and suggest an appropriate learning intervention rather than simply executing an already-designed program.

Experience with customised/corporate learning programs is a strong plus.

Client communication

Confident speaking with corporate L&D;/HR stakeholders.

Robust email and presentation skills.

Can manage follow-ups, requirements, revisions and negotiations professionally.

Program Operations

Once a proposal converts, can take ownership of execution:

Faculty coordination

Scheduling

Learner onboarding

Client communication

Attendance/feedback

MIS/reporting

Certificates/project completion

Escalations

Attitude

- Staying at it - constantly identifying ways to give aha customer experience 2. Constantly learning and has patience and persistence
- Relationship oriented - build long-term and deep relationships with Sr. Leaders 4. Diligent - delivering on commitments, number and growth driven

Qualification

- Min Graduate – Experience in managing events – pre and post
- Preferably from Edtech, Service, hospitality industry

Hygiene

- Effective communication skills
- Selling & influencing skills
- Ability to speak to Sr. Leaders
- Understands the B2B space

About Leadup

Leadup Universe is an ed tech capability building platform fulfilling the aspirations and needs of senior leaders by getting them to the CXO table. We partner with Top universities with premium offerings that bridge the practical needs of the student with the industry along with the academic learning.

📌 b Program Manager (Hisar)
🏢 Leadup Universe
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