Who we are:

nYanmar, a global leader since 1912, excels in innovative solutions across agriculture, marine, and industrial sectors. Yanmar Engine Manufacturing India (YEMI) Pvt. Ltd is a 100% owned subsidiary of Yanmar Japan, established in 2019. Our culture thrives on innovation, efficiency, and sustainability.

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nWhat we do:

nYEMI primarily focuses on manufacturing of Industrial Engines and sales and service of the Industrial Engines/Agricultural Products/ Marine (Small – Medium & Large) Engines. Additionally, YEMI is running a full-fledged R&D; center, with the vision of developing a global R&D; center in India and to provide the cost and technological merits of India to the Yanmar Group.

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nWhat is in for you:

nEmployees at YEMI benefit from a collaborative work setting, continuous learning opportunities, global exposure, a culture that promotes HANASAKA (let the people bloom) and a commitment to sustainability through initiatives like solar energy and rainwater harvesting. We also offer a comprehensive benefits package, including health and well-being, equal employment opportunities and policies that are benchmark for work-life balance.

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nEssential Duties and Responsibilities:

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- Act as liaison between Service Department and Plant to ensure seamless communication and swift resolution of customer complaints
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- Provide technical support to the after-sales service team through phone, email, and other communication channels.
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- Address service inquiries and troubleshoot both mechanical and electrical issues related to engines, including Mechanical and Common Rail engines.
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- Investigate field complaints and returned engines/parts from the market due to defects, with hands-on involvement
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- Ensure quick and accurate information flow between Customer Service, Plant Operations, & Quality Assurance teams
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- Prepare detailed technical reports with root cause analysis and corrective action recommendations
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- Make warranty primary judgments based on technical investigation
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- Conduct site visits (OEM plants / Field) in complex/challenging situations to assess issues firsthand and provide immediate technical support
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- Escalate unresolved issues to the Cross-Functional Team (CFT).
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- Develop and update Failure Tree Analysis (FTA) and troubleshooting guides based on customer complaints.
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- Manage, maintain, & calibrate special tools, & ensure the investigation room operates according to YEMI standards.
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- Share and disseminate quality-related information with YJ Quality Assurance Division members including field failure data, trend analysis, and improvement recommendations
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- Sound knowledge of inspection tools and measurement equipment (calipers, micrometers, gauges, bore gauges, dial indicators, etc.)
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- Customer-centric mindset and proactive problem-solver with strong analytical thinking
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nEducation and Work Experience Requirements:

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- Hands-on experience in engine assembly and ability to disassemble and assemble engines independently
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- Hands-on experience in investigating field complaints and conducting failure analysis
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- Deep technical knowledge of engine functionality including combustion systems, fuel systems, cooling systems, lubrication systems, and mechanical components
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- Knowledge of quality control methods and problem-solving techniques (8D, 5 Why, Fishbone Analysis, PDCA, etc.)
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- Knowledge and experience in overall plant operations (safety, quality control, processing, assembly, maintenance)
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- Strong negotiation skills to handle customer complaints and manage expectations professionally
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- Presentation skills, ability to deliver clear, concise technical presentations to customers and management
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- Knowledge and experience on ECU and Software Tools such as Smart Assist – Direct (SAD)
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- Speaking proficiency in Hindi Added Advantage
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nEducation - B. Tech/B. E

nExperience - Similar working experience for 10 to 12 Years

📌 Assistant Manager - Quality Assurance (Tamil Nadu)
🏢 YANMAR India
📍 Tamil Nadu