Job DescriptionRoles & Responsibilities:
nMaintenance and Upkeep of Common Areas
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- Ensure that all operational areas have an atmosphere that is conducive to the overall customer experience.n
- Tours residential buildings on a daily basis speaking with employees and residents to understand business needs and assess operational opportunities.n
- Supports HPM-managed Clubhouse with operational requirements (HK, maintenance, procurement, etc.), ensures customer satisfaction levelsn
- Life Safety/Loss Prevention – the consistent implementation of high standards for all aspects of life safety, loss prevention, unit owner identity and privacy protectionn
- Security and safety of all residents and associatesn

nRelationship Management
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- Drives the site culture (of Associates and outsourced staff) and thereby delivering on positive customer experiencen
- Develop relationships with the residents, with a single minded focus on delivering a differentiated and personalized experiencen
- Ensure customer understanding and feedback loopn




- Demonstrates urgency in response and handling of customer problems and complaintsn
- Establish a database on residents and create a process on recognizing special occasions like birthdays, etc.n

nInternal Coordination
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- Coordinates with internal Lodha Group departments like Landscaping, etc. for maintenance of the entire complexn
- Plans in coordination with HPM Central team a monthly Activities calendar for resident engagement and implements the samen
- Keeps project operations team focused on the critical components of operations to drive customer satisfaction and the desired financial results.n
- Review financial reports and statements to determine how Operations is performing against budgetsn
- Strives to improve service performance.n
- Communicates a transparent and consistent message regarding operational goals to produce desired results on a continuous basisn
- Financial Management – capable of operati

📌 Property Lead (Raigarh)
🏢 Lodha
📍 Raigarh