All roles at JumpCloud® are Remote unless otherwise specified in the Job
Description.

ABOUT JUMPCLOUD®

JumpCloud® is the AI-powered unified IT management platform designed to secure
the up-to-date workforce. By consolidating identity, device, and access management,
JumpCloud provides intelligent, secure IT that scales from human users to
autonomous AI agents. We help organizations around the globe eliminate
complexity and turn AI risk into an optimized advantage, ensuring the right
people and agents have secure access to the right resources at all times.

JUMPCLOUD IS INTELLIGENT, SECURE IT.

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What you’ll be doing:

* Enterprise Implementation & Orchestration: Lead cross-functional onboarding
engagements for commercial and enterprise customers, managing timelines,
technical dependencies, and strategic milestones from post-sale through full
adoption.

* Project Governance & Communication: Establish transparent project plans,
governance frameworks, and regular communication cadences (status updates,
executive QBRs) with both internal teams and customer stakeholders.





* Customer Experience Excellence: Deliver an extraordinary, white-glove
onboarding experience that drives high satisfaction, accelerates
time-to-value, and establishes long-term customer health.

* Cross-Functional Alignment: Coordinate closely with Sales, Customer Success,
Technical Support, and Product Engineering to resolve blockers, mitigate
deployment risks, and align on customer requirements.

* Risk Mitigation & Issue Resolution: Proactively identify potential deployment
bottlenecks or technical risks, developing swift mitigation strategies to
keep implementations on track.

* On-Site Engagement & Travel: Travel as needed to meet with key enterprise
customer stakeholders on-site to build trust, facilitate alignment workshops,
and foster executive relationships.

* Process Optimization: Continuously refine and scale JumpCloud’s onboarding
playbooks, tools, and methodologies based on customer feedba

📌 Enterprise Implementation Project Manager (Bengaluru)
🏢 Jumpcloud
📍 Bengaluru