Job Description
Job Description: Client Success Manager
nLocation: 100 % Remote ( US Eastern Hours)
nType- Full Time
n

nJob Desciption
nWe are seeking a highly communicative and proactive Client Success Manager to support our elite user base, which includes talent agents, entertainment attorneys, brand managers, and high-profile rights holders. In this role, you will serve as the primary point of contact for our clients, ensuring they understand and maximize the value of our three integrated modules: Asset Licensing, Identity Enrollment, and the Actions Engine. You will be responsible for onboarding, training, troubleshooting, and acting as the voice of the customer to our internal teams.
n

nKey Responsibilities
n
- n
- Product Demonstrations: Conduct clear and comprehensive demos showcasing how our biometric surveillance engine monitors platforms like YouTube, TikTok, Instagram, and the open web 24/7.n
- Client Training: Train users on the platform's foundational features, including how to upload and register identity assets within the secure digital vault.n




- System Utilization: Help clients fully utilize the system to issue, track, and enforce structured licenses for the use of a client's identity in advertising, content, and AI training.n
- Issue Resolution & Reporting: Actively listen to client requests, troubleshoot difficulties, and report technical issues regarding our multimodal forensic monitoring pipeline to the engineering team.n
- Workflow Support: Answer client questions regarding the Actions Engine, specifically how to utilize auto-generated takedown notices and export pre-built evidence packets for litigation.n
- Strategic Guidance: Assist clients in configuring keywords, hashtags, and related entity tracking for each protected identity to ensure optimal brand and reputation monitoring.n

n

nQualifications
n
- n
- Exceptional Communication: Solid verbal and written communication skills with a proven ability to present complex t

📌 Customer Success Manager (Meerut)
🏢 Nasscomm
📍 Meerut