Receive, review, and process warranty claims in accordance with company policies.
Verify warranty coverage, product registration, purchase dates, and claim eligibility.
Coordinate with customers, service teams, suppliers, and manufacturers to resolve warranty issues.
Track warranty claims from submission through resolution and maintain accurate records.
Investigate warranty failures and document root causes where applicable.
Process warranty replacements, repairs, credits, or reimbursements.
Communicate claim status and resolution updates to customers and internal stakeholders.
Maintain warranty databases and ensure accurate documentation of all transactions.
Analyze warranty claim trends and prepare reports for management.
Collaborate with Quality, Engineering, Operations, and Customer Service teams to identify recurring product issues.
📌 Warranty Support Noida (India)
🏢 ALOIS Solutions
📍 India
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