Location: Kolkata
Work Mode: Work From Office (WFO)
Employment Type: Full time
About the Role
We are looking for a motivated and customer-focused Customer Service Associate (CSA) to join our team in Kolkata. This is an entry-level opportunity for candidates who have valuable communication skills, enjoy helping customers, and are eager to build a career in customer service.
Key Responsibilities
Handle customer queries through phone, email, chat, or other communication channels.
Understand customer requirements and provide accurate and timely assistance.
Resolve customer concerns while maintaining a positive customer experience.
Escalate complex issues to the appropriate team when required.
Maintain accurate customer records and update internal systems.
Follow company processes, policies, and service standards.
Work effectively with team members to achieve service and performance goals.
Requirements
Freshers are welcome to apply.
Good verbal and written communication skills.
Customer-focused and positive attitude.
Basic computer knowledge.
Good interpersonal and problem-solving skills.
Comfortable working from the office 6 days a week.
Willingness to learn and work in a fast-paced setting.
📌 Customer Service Associate Kolkata
🏢 CogentHub
📍 Kolkata
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