Job Summary

We are currently looking for a customer success manager, who can sustain business growth and profitability by maximizing value.
Ahmedabad
2+ years
2 Vacancies
Customer Success

Roles Responsibilities

What You'll Do
Establish transparent client retention goals
Process milestones for the clients and employees to work toward
Assist customers with setting up and navigating programs or software
Promote the value of the product
Upsell services and products with the brand image
Promote value through improving customer experience
Assist in creating training courses and educational materials
Review customer complaints and concerns and seek to improve the customer experience
Develop and manage client portfolios.
Minimize customer churn
Aid in product design and product development

Requirements

What Were Looking For
Post graduate degree in Sales or Marketing Management or relevant field




Minimum 2 years of proven work experience in Enterprise SaaS Customer Support or similar role
Good interpersonal, presentation, and communication skills
Solid customer service orientation
Analytical skills and the ability to recognize the demands on the side of the clients.
Willingness to travel
Self-driven and proactive nature
Demonstrate leadership qualities
High computer literacy and ability to learn current software
Willing to work of Customer Time Zone

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Customer Support & Success Executive Ahmedabad
🏢 Plutomen
📍 Ahmedabad