Description
Key Accountabilities:
To ensure complete operations management for end to end record to report
Excellent knowledge of balance sheet reconciliations manual / tool based
Excellent knowledge of Month End Process and able to create end to end view of processes
To ensure timely and accurate delivery of daily, monthly and periodic processing of client requirements
Should establish systems and processes to ensure highest quality levels of performance is achieved on a day-to day basis.
To handle any client escalation w.r.t. any operational issue.
To ensure proper documentation of workflow of all activities related to all the clients.
Building SOP & Process map preparation skills with in team to have strong documentation
To interact with a client on day-to day basis responding to their requirements at a short notice by re-aligning priorities
Should be able to understand & anticipate clients business needs, concerns & issues, and be able to proactively resolve the same
Constantly look for prospects to improve the client processing and provide value addition to client by exceeding expectations
To coach team members, Identifies development areas and helps the individuals to improve their performance & enhance their potential
Assigning daily tasks, responsibilities accordance to annual goal form
To create an internal workplace where client is the focus of the business through appropriate communication, recognition and rewards
Encourages & demonstrates respect for others in a team and inculcate the same culture across the team members
To keep oneself abreast of all the updates applicable to policies/regulations/compliances applicable to the function/organizational and client
To create systems and checks for internal compliance policies and guidelines and ensures maintenance of clear and precise records per the requirements.
Review compliance adherence on a regular basis.